Increase Debt Recovery with the ‘Goldilocks Zone of Connection’
PDC Flow
SEPTEMBER 22, 2020
Let’s start with a few reasons why some collectors, I believe, get stuck in the friend zone: Fear of the freak-out – I discovered years ago was that whenever I would train new collectors, I would notice how much fear and anxiety they had over asking people for money. People want to feel heard and understood.
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