How to Be an Empathetic Leader
The Kaplan Group
APRIL 27, 2020
Negotiations are a large part of any collections business, and empathy is at the heart of every negotiation. Empathy means being able to see and understand someone else’s point of view and needs. So, while I may want to collect as much of the money owed to my client as possible, I also need to understand that the debtor wants to keep his business open.
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