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Survey: When Do Fraud Controls Ruin the Customer Experience?

Fico Collections

The last few years have thrown up many challenges for banks and card providers as everything has shifted online, one of the primary challenges being fraud scams. Recent research we undertook looked at the connection between customer experience and fraud controls from a consumer perspective. When Fraud Controls Cause Irritation .

Banks 59
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Orchestration to Fight the Crescendo of Scams and Fraud

Fico Collections

Data Orchestration for Fraud Prevention. There has been an awful lot of unsettling news about scams and fraud lately. As it happens, orchestration (of both data and process) is one of the most potent weapons in fighting scams and fraud. The good news is this technique is readily available today — and not a moment too soon.

Retail 52
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Tackling the Fintech Threat: A Guide for Banks and Credit Unions

Fico Collections

Tackling the Fintech Threat: A Guide for Banks and Credit Unions. As FinTech funding rises to new record levels – $131.5 billion globally in 2021 – banks and credit unions are losing their status as the primary financial services providers to American consumers. Thu, 12/19/2019 - 16:29. by Darryl Knopp. expand_less Back To Top.

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The Role of Data in Managing Fraud and Financial Crime Today

Fico Collections

The Role of Data in Managing Fraud and Financial Crime Today. Here are the highlights from the fraud management data discussion I had at FICO World 2022 with Julie Conroy, Head of Risk Insights and Advisory at Aite-Novarica Group. and “Are organizations more focused or less focused on data because of the pandemic?”. by TJ Horan.