What Banks and Credit Unions Need to Know: CFPB Enters into Debt Collection Consent Order
Consumer Financial Services Law
OCTOBER 13, 2016
The CFPB’s Consent Order with Navy Federal Credit Union (“NFCU”) should provide a wakeup call for all community banks and credit unions as to how they conduct their internal debt collection efforts. The CFPB also noted that the credit union’s letters miscommunicated the credit consequences of delinquency.
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