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Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti

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His insights on humanizing interactions come from his larger piece on digital banking called The 11 Commandments of Digital Banking eBook. 11 Commandments of Digital Banking: The Customer Journey Darryl Knopp kicked off the year with the first in a series of posts on digital banking called The 11 Commandments of Digital Banking eBook.

Banks 52
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Lending Predictions 2022: From BNPL to ESG (and More)

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Many journeys (both acquisition and servicing) are now well-established in the digital channel and customers have adopted them at an accelerated rate out of necessity during lockdowns. The Open Banking ecosystem continued to evolve at pace during 2021, with the OBIE reporting 330 regulated providers in the UK marketplace.

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Top 5 Decision Management Posts of 2021

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The 5 top posts for decision management on the FICO Blog last year dealt with digital transformation in insurance, automated originations, responsible AI, model governance and, strangely enough, movies! Read the full post: It’s 2021. Model Governance: Yapi Kredi Takes Advanced Approach . Here are extracts from those posts.