February, 2021

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Debt Collection in the Pandemic: UK Lenders Face Big Challenges

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But more tellingly, the penalty related to the mistreatment of business and personal customers who fell behind on credit card and loan payments between 2014 and 2018 – well before many of us had even heard of COVID-19. The creation of the BBL Engagement Scheme is expected to cost around £10 million annually for the next three years.

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