Lending Predictions 2022: From BNPL to ESG (and More)
Fico Collections
DECEMBER 15, 2021
They will expect their bank to know when they last called a contact centre, logged into online banking, made a payment or queried a transaction. In 2022 consumers will increasingly expect to be able to service all of their requirements, however complex, online. Could this point of inflexion be in 2022? by Doug Craddock.
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