Fri.Jun 16, 2023

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Complaint Accuses Collector of Not Including Opt-Out in Email Communication

Account Recovery

EDITOR’S NOTE: This article is part of a series that is sponsored by WebRecon. WebRecon identifies serial plaintiffs lurking in your database BEFORE you contact them and expose yourself to a likely lawsuit. Protect your company from as many as one in three new consumer lawsuits by scrubbing your consumers through WebRecon first. Want to learn more?

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Eleventh Circuit Confirms Investigation into Dispute Involving Identity Theft Was Reasonable and Affirms Summary Judgment on FCRA Claim

Burr Forman

In Milgram v. Chase Bank USA, N.A. , F.4th , 2023 WL 3874276 (11th Cir. June 8, 2023), the Eleventh Circuit affirmed the district court’s dismissal of plaintiff’s FCRA claim based on the bank’s alleged failure to conduct a reasonable investigation into a consumer’s dispute after the consumer provided proof of a criminal judgment in an identity theft matter.

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Appeals Court Upholds Award of $286k to Creditor in TCPA Case

Account Recovery

The Court of Appeals for the Third Circuit has affirmed a lower court’s ruling awarding the defendant in a Telephone Consumer Protection Act case $286,064.62 in attorney’s fees, costs, and expenses while vacating an additional award of $73,884.

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Customer Management Trends: Hyper-Personalization, Trust, & More

Fico Collections

Home Blog Feed test Customer Management Trends: Hyper-Personalization, Trust, & More These were some of the top customer experience themes, breakouts, & ideas from FICO World 2023 Thu, 02/09/2023 - 10:49 Pawel Pasik by FICO expand_less Back to top Fri, 06/16/2023 - 10:25 FICO World 2023 was a hugely successful event, with more than 500 leading companies gathering at The Diplomat in Hollywood, FL to discuss top market trends, best practices, and innovative ideas in digital transformation.

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From Complexity to Clarity: Strategies for Effective Compliance and Security Measures

Speaker: Erika R. Bales, Esq.

When we talk about “compliance and security," most companies want to ensure that steps are being taken to protect what they value most – people, data, real or personal property, intellectual property, digital assets, or any other number of other things - and it’s more important than ever that safeguards are in place. Let’s step back and focus on the idea that no matter how complicated the compliance and security regime, it should be able to be distilled down to a checklist.

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Appeals Court Rejects Industry’s Suit Against Nevada Collection Law

Account Recovery

The Court of Appeals for the Ninth Circuit has upheld — albeit in a split decision — a medical debt collection law in Nevada that was enacted in the wake of the COVID-19 pandemic, ruling that the law is not pre-empted by either the Fair Debt Collection Practices Act or the Fair Credit Reporting Act, […]

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Human Rights Watch Calls Out Hospitals For ‘Abusive’ Collection Practices

Account Recovery

Human Rights Watch, an international non-governmental organization, has issued a blistering report that calls out the United States for allowing “abusive medical billing and debt collection practices” that undermine human rights through the use of a “profoundly flawed” system. A copy of the report, titled “In Sheep’s Clothing” can be accessed by clicking here.

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Listen: Voices of Credit Congress

NACM

On this special episode of Extra Credit, we take you to the Expo floor at Credit Congress in Grapevine, TX to hear how NACM has positively impacted the careers of several different credit professionals.

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Daily Digest – June 16. Complaint Accuses Collector of Not Including Opt-Out in Email; Appeals Court Rejects Challenge to Nevada Collection Law

Account Recovery

COMPLAINT ACCUSES COLLECTOR OF NOT INCLUDING OPT-OUT IN EMAIL COMMUNICATION APPEALS COURT REJECTS INDUSTRY’S SUITS AGAINST NEVADA COLLECTION LAW APPEALS COURT UPHOLDS AWARD OF $286K TO CREDITOR IN TCPA CASE HUMAN RIGHTS WATCH CALLS OUT HOSPITALS FOR ‘ABUSIVE’ COLLECTION PRACTICES WORTH NOTHING: Watch what a world record for solving a Rubik’s Cube looks like … […]

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Consent: An Absolute Defense to Violation of the Telephone Consumer Protection Act and Florida Telephone Solicitation Act

Jimerson Firm

Technological advances have made telemarketing easier than ever. When utilizing automated telemarketing systems, with a single click of a mouse, businesses can place thousands of phone calls and send tens of thousands of individual text messages. With the same click of a mouse, Florida businesses can unknowingly subject themselves to hundreds of thousands of dollars of liability.

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When It Comes to Collections Software, “Good Enough” Isn’t Good Enough

Are you finding some snags in your collections process? With delinquencies, and the number of consumers looking for payment assistance on the rise, it may be time to consider an efficient cloud-based software to support your team. Learn how MeridianLink® Collect has helped financial institutions like yours streamline collections processes.

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Training Bytes: What should a collector do when the consumer is unhappy with the services provided by the original creditor?

Account Recovery

See all the Training Bytes videos by clicking here.