Debt Collection: 5 Questions for Meeting Inbound Demand
Fico Collections
JANUARY 14, 2021
However, the demand witnessed is not surprising, as our survey showed that the telephone is still the most popular method of communication for customers when trying to contact their financial providers. Email was a close second when trying to gain contact, with online/chatbot and SMS coming 3rd and 4th. by Huw Vaughan.
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