Remove people leadership
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Celebrating 20 years-how it started and how it’s going

American Profit Recovery

We believe what sets us apart and what truly made a monumental shift in debt collections was to place much of the emphasis on the consumer experience. It goes without saying that most people do not like to interact with debt collectors. There are some days in debt collections that can be tough.

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How Using Empathy in Debt Collections Can Boost Recover

Taurus Collect

Debt collection can be a tricky business. Many people owe money, but not everyone can pay it back on time. When debt collectors understand a person’s situation, they can offer better solutions. Imagine a debt collector who listens and helps rather than just demands payment.

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CFPB Issues Reminder on Spanish-Language Disclosures

Collection Industry News

Over the years, we have encouraged financial institutions to provide fair and transparent access to products and services to people who are more comfortable using a language other than English.”. If you have executive leadership updates or other member news to share with ACA, contact our communications department at [email protected].

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Digital Operations Impact on Debt Collection, from Team Structure to ROI

PDC Flow

Justin Franklin, Cedar Financial Digital Operations Team Structure How many people are on a typical digital operations debt collection team? Leadership Buy-In Franklin views the digital operations team at Cedar Financial as “a lot of the company.” Team members shouldn’t feel like they are competing with software for their jobs.

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Monthly Accounts Receivables Roundup for March 2021

Katabat

The story notes: “But as more people are vaccinated and the country sees a return to normal life on the horizon, payments on trillions of dollars of those debts could resume soon, even if debtors remain out of work or in financial distress because of the economic crisis the outbreak wrought.”. It isn’t all sunshine and roses, though.

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Why this collection agency tracks consumer compliments

American Profit Recovery

You might not think to place the words collection agency and compliments in the same sentence, especially when it comes to the consumers debt collectors are calling on. Yes, even during a pandemic, consumers were thanking debt collectors because they helped. Being a debt collector is not a job you take as a last resort.

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Troutman Pepper Weekly Consumer Financial Services COVID-19 Newsletter

Troutman Sanders

Yellen sent a letter to congressional leadership, stating that, as of August 1, 2021, the outstanding debt of the United States will be at the statutory limit. The guidance resulted from concerns that debt collectors would seize the funds. State Activities. Privacy and Cybersecurity Activities.