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Ringer: Who Should Answer the Phone at Your Law Firm?

NCBA Law Practice Management Blog

Clients and potential clients expect you to have gatekeepers; if you don’t = they’re amazed, and thrilled. Some law firm actually employ this method. Not surprisingly, clients are happy, and revenue increases. Of course, the vast majority of law firms can’t accommodate that arrangement.

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Change the Narrative: Your Invoices Probably Need Better Billing Descriptions

NCBA Law Practice Management Blog

Every interaction a law firm has with a client is a marketing opportunity, a chance to cement your value as a service provider And, there’s actually no better place to solidify that relationship than through your invoicing. It’s a continuous, repetitive option for remind ing your client of what you’ve done for them.

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Run of the Mill: More Ways to Differentiate Yourself from Other Lawyers

NCBA Law Practice Management Blog

Yet, most of the law firms are very poor at differentiating , one from another. Law firm websites spout platitudes about customer service and competency, and offer , what amount to very weak, reason s for a consumer to pick one law firm apart from another.

Lawyers 52
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Thriving In Third Party Debt Collection: An Interview with John Bedard

PDC Flow

Since the early 2000s I’ve been representing debt collectors, debt buyers, creditors, and attorneys. Our law firm employed a paralegal who was related to the president of a local collection agency. is the managing attorney of Bedard Law Group, P.C. It was really by accident. About John Bedard. Bedard, Jr.

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Why Every Lawyer And Client Should Be Fighting To Stop The "Meaningful Attorney Involvement" Doctrine From Spreading

FDCPA Defense

Few things are more fundamental in the law than the principle that a lawyer owes a duty of loyalty to the client, a duty to be vigorous advocate within the bounds of the law, and a duty to maintain the client’s confidences and preserve the attorney-client privilege. Your law firm is also named a defendant.

Lawyers 40
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Getting Closer: Can You Quote Clients a Total Price?

NCBA Law Practice Management Blog

And, knowing these things can allow you to convert more clients. One of the things that legal consumers want from law firms is to know the total cost of legal services. The job for modern lawyers is to meet and exceed client expectations. This doesn’t mean your hourly rate, because that’s uncapped.