3 Key Challenges in Addressing Non-Performing Loans (NPLs)
Re:Ceeve
JUNE 23, 2020
McKinsey’s research on how customers experience delinquency contact highlighted the banking industry’s disregard of the channels that statistically lead to the best customer outcomes. In contrast, only a small percentage stated highly effective digital channels, such as email (17%), text messaging (7%) and mobile push notifications (6%).
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