The TCPA: A Primer for Debt Collectors
National Service Bureau
MAY 22, 2015
Compliance is a huge part of the debt collection process, and collection agencies need to stay updated on the regulations and legislation that shape interactions with debtors, consumers, patients, etc. The Telephone Consumer Protection Act is one such piece of legislation that is incredibly important in the current collections landscape. A 2013 Pew Research study found that 91% of American adults own a cell phone; the TCPA addresses mobile use specifically, and provides for monetary damages in c
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