Tue.Jan 28, 2020

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UCCS 2020 Invites Utility Collection Professionals

Optio Solutions

With debt collections being a continuum of evolution, utility collection professionals need to learn about the latest collection tools and strategies to maximize their collection efforts. The Utilities Credit and Collections Symposium invites utility company vice presidents, directors, managers, supervisors, analysts and other industry professionals to attend their event.

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5 Outbound Calling Best Practices to Improve Connection Rates

Arbeit Software

The act of making a phone call isn’t enough to reach someone in 2020 - there needs to be a strong strategy behind it. People have become numb to the influx of spam and telemarketer calls they’ve received in recent years, causing connection rates to plummet. It’s more likely than ever before that the person you’re trying to reach will let your call go to voicemail without a second thought.