Remove category tcpa
article thumbnail

Top 3 Complaints Against Debt Collection Agencies

National Service Bureau

Disclosures can be verbal on first contact with the debtor or via written notice submitted within five days of that first contact. Payday loan collections was the second worst category with 879 complaints. The TCPA governs the use of automated dialing systems and a pre-recorded voice. 2: Communication tactics. And finally ….

article thumbnail

3 Tips for Hiring a Debt Collection Agency

National Service Bureau

E&O Insurance protects an agency against suit in the event that a debtor believes they used aggressive tactics or acted in bad faith. Start by sending a written demand for payment to the debtor with a post-office return/receipt verification to legally verify the notice was received. FDCPA, TCPA, and HIPAA?