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Is Self-Service the New Standard in Debt Collection?

Re:Ceeve

Today, companies must think about the bigger picture by listening to customer needs, especially when it comes to debt collection. For years, companies have treated the debt collection process not as an opportunity, but as a relentless process of retrieving outstanding balances at all costs. What is customer self-service (CSS)?

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Top 5 Debt Collection Posts of 2022: Crisis and Opportunity

Fico Collections

Top 5 Debt Collection Posts of 2022: Crisis and Opportunity. As more people enter the collections queue due to rising costs and economic wobbles, our collections experts share their tips for early collections, digital approaches and more. Here are the top five posts from 2022 on debt collection trends. FICO Admin.