Debt Collection in the Pandemic: UK Lenders Face Big Challenges
Fico Collections
FEBRUARY 16, 2021
It marks the highest fine ever issued to a lender for what it deemed a breach of consumer credit rules. As we pass the first anniversary of the pandemic’s outbreak, where does this leave lenders? The UK’s Financial Conduct Authority (FCA) has handed out a £26m fine following poor treatment of more than 1.5 million struggling borrowers.
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