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What’s the Difference? Agent-Facing vs. Self-Service Payment Portals

Payment Savvy

To make ARM (accounts receivable management) entities more efficient, merchant service providers offer various tools to make payments convenient and fast. These solutions fully integrate with your merchant account and facilitate debt collection payment acceptance. What are Agent-Facing Payment Portals?

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Top 6 Complaints Against Debt Collection Companies

National Service Bureau

Debt collection companies walk a fine line between business efficiency in their primary function (accounts receivable management), while at the same time needing to respect the fact that the debtor is a valuable client to the business for whom they are running collections. Did you know that.

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6 Ways Collection Agencies Can Offer Customer Satisfaction

Payment Savvy

If you cannot communicate, you cannot collect the debt on behalf of your client. Collecting late payments can be frustrating. However, it’s not an excuse to be impolite to debtors. Train agents off the bat how to successfully communicate with a rude consumer. Use official and compliant language. Final Thoughts.