Wed.Apr 02, 2025

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AI vs. Human Collectors: New Research Reveals Surprising Results

Account Recovery

A new study on artificial intelligence in debt collection reveals that AI-driven calls are consistently less effective than human callers at persuading delinquent borrowers to repay, especially over the long run.

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Beyond the Word “STOP”: Why Businesses Need to Expand How Consumers Can Opt-Out of Communications

True Accord

In todays digital communication landscape, businessesespecially those that use digital outreach to engage delinquent consumers to collect debtsare facing increasing pressure to ensure they respect consumers opting out of communications from a particular channel. While the word “STOP” has been a widely recognized method for consumers to unsubscribe from text messages, the reality is that consumers may express their desire to opt out in various ways.

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Court Dismisses FDCPA Class Action Over Confusion About SOL Disclosure in Letter

Account Recovery

A District Court judge in New York has granted a defendant’s motion to dismiss a Fair Debt Collection Practices Act class action on the grounds that confusion over whether interest was accruing on a debt after reading a statute of limitations disclosure in a collection letter is not enough for the plaintiff to have standing […]

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Reclaim Hidden Value: How Second Placement Reviews Help Maximize Insurance Industry Collections

Brown and Joseph

Understanding the Landscape of Insurance Industry Collections The Importance of Premium Recovery in the Insurance Sector Insurance organizations serve as the backbone of financial security… The post Reclaim Hidden Value: How Second Placement Reviews Help Maximize Insurance Industry Collections appeared first on Brown & Joseph, LLC.

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Your Accounting Expertise Will Only Get You So Far: The New Way To Lead

Speaker: Victor C. Barnes, CPA, MBA

In the climb from contributor to leader, the rules quietly change. But if you’re aiming for the summit, the air gets thinner, and what got you here won’t be enough to get you to the top. 🗻 What made you successful early in your finance career—technical accuracy, sharp analysis, flawless execution—won’t be what carries you to the next level. The higher you go, the more your effectiveness depends on how you connect, adapt, and communicate.

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Daily Digest – April 2. AI vs. Human Collectors: New Research Reveals Surprising Results; State Appeals Court Affirms Ruling in High-Profile FCRA Case

Account Recovery

AI vs.

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State Appeals Court Affirms Ruling in High-Profile FCRA Case

Account Recovery

In a case that has made its way across the country and up and down the legal ladder including a stop at the Supreme Court in a case that is cited daily in today’s collection world an Illinois state Appeals Court has affirmed the ruling of a lower court in a Fair Credit […]