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Declining RPC Rates, Rising Consumer Complaints: Why Outbound Calling for Debt Collection Won’t Work in 2024

True Accord

Let’s look at the challenges around right-party contact rates, consumer complaints, and the timely factors that make the challenges more detrimental to your business’s late-stage debt recovery. But beyond ignoring communication preferences, many consumer complaints actually equate to compliance violations.

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Professional Life of a Debt Collector

Nexa Collect

Knowledge of Laws and Regulations : Debt collectors must be well-versed in the laws and regulations that govern debt collection in their jurisdiction. For example, in the United States, they must comply with the Fair Debt Collection Practices Act (FDCPA).

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Business Debt Collection Laws and their Connection to Commercial Debt

Debt RR

Like the Fair Debt Collection Practices Act, the U.S. business debt collection laws are regulations that safeguard businesses in commercial debt from harsh debt recovery practices by creditors and debt collection agencies. Does the Fair Debt Collection Act Apply to Businesses?

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Who Should Use Commercial Debt (B2B) Collections?

Credit Management Company

After speaking with colleagues, you were told about the possibility of commercial debt collection agencies taking over. This is known as business-to-business debt, these firms specialize in debt recovery owed by businesses. This type of debt collection can be hard to understand at first.

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Recommendations for Debt Collectors Working from Home

Nexa Collect

As per my knowledge, there are no clear guidelines from the government for a debt collector who wants to work from home. You should discuss these points with the compliance superior of your collection agency. In the United States, for example, debt collectors must adhere to the Fair Debt Collection Practices Act (FDCPA).

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The Importance of Collection Agencies for Small Businesses Affected by Default Accounts

Debt RR

Collection agencies for small businesses are third-party establishments that collect overdue payments or funds from default accounts. What they can and cannot do when doing so are regulated by the Fair Debt Collection Practices Act. How Small Businesses Proceed with Collections.

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The Growth Potential of the Debt Collection Industry: An In-Depth Analysis

Collection Industry News

Regulatory Changes: The debt collection industry is heavily regulated, and changes in regulations often shape its landscape. Governments and regulatory bodies continually strive to strike a balance between consumer protection and enabling efficient debt recovery.