Declining RPC Rates, Rising Consumer Complaints: Why Outbound Calling for Debt Collection Won’t Work in 2024
True Accord
JANUARY 31, 2024
Let’s look at the challenges around right-party contact rates, consumer complaints, and the timely factors that make the challenges more detrimental to your business’s late-stage debt recovery. But beyond ignoring communication preferences, many consumer complaints actually equate to compliance violations.
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