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Recommendations for Debt Collectors Working from Home

Nexa Collect

You should discuss these points with the compliance superior of your collection agency. Since collection agencies fall under GLBA laws, they are subjected to the same strict laws as large financial institutions like banks. Work Environment : The work-from-home environment should be conducive to professional conduct.

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CFPB Settles with Encore for $15MM Civil Penalties and $78K Monetary Relief

Collection Industry News

The 2015 consent order also prohibited the defendants from filing collection litigation on accounts that were time-barred by the applicable statute of limitations. It also required that the defendants provide a specific time-barred debt disclosure if defendants were engaging in non-legal collection efforts on such accounts.

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The End of Collections

Re:Ceeve

These portfolios are, for example, non-performing loans (NPLs) from banks and financial institutions or pooled portfolios in certain industries where individual claims are tiny, but number in the millions. Those days are long gone and so too should be the process of outsourcing collections.