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6 Ways Collection Agencies Can Offer Customer Satisfaction

Payment Savvy

When an account goes past due, many send the account to a reputable and compliant collection agency to obtain monies on their behalf. Even during debt collection, agencies should deliver exceptional customer service and, ultimately, end the relationship with a satisfied customer. Final Thoughts.

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Top 6 Complaints Against Debt Collection Companies

National Service Bureau

Debt collection companies walk a fine line between business efficiency in their primary function (accounts receivable management), while at the same time needing to respect the fact that the debtor is a valuable client to the business for whom they are running collections. 4: False statements or representation.