Nexa Collect

JULY 19, 2020

Paying bills is almost universally considered a negative experience, and this is an association that’s hard to escape. Not only will you find that this improves your customer’s experience of doing business with you, but it will also likely get your invoices paid more rapidly.

Debt Recovery 147

Debt Recovery 147

Troutman Sanders

FEBRUARY 14, 2024

As federal student loan repayments resume after a three-year pause due to the COVID-19 pandemic, the Consumer Financial Protection Bureau (CFPB) published an Issue Spotlight on student borrowers’ experiences, using consumer complaints to identify emerging problems. Key concerns include long hold times and abandoned calls.

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Troutman Sanders

DECEMBER 20, 2023

On December 19th, the Consumer Financial Protection Bureau (CFPB or Bureau) issued a report highlighting consumers’ experiences with overdraft and nonsufficient funds (NSF) fees.

Credit Unions 52

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PDC Flow

APRIL 27, 2021

The patient experience in healthcare billing is an essential (often overlooked) part of the healthcare revenue cycle. As an extended business office (EBO) for a healthcare organization, what does the patient experience mean and how does your medical billing strategy play a part? Patient Experience in Healthcare Explained.

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Healthcare Collections 84

Qualco

DECEMBER 7, 2021

Their use has the potential to give lenders the missing piece of the puzzle on how to address their customers’ needs and, ultimately, to increase Return on Experience (ROX), which is becoming a highly important measure in today’s business world. What is ROX. Customer analytics-driven approach for next-generation collections. NEW PODCAST.

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Collections Financial Institution Financial services Lender 92

Nerd Wallet

DECEMBER 3, 2021

The article Medicare’s Telehealth Experiment Could Be Here to Stay originally appeared on NerdWallet. The policy changes were intended to be temporary, but data on telehealth use is. Alex Rosenberg writes for NerdWallet. Email: arosenberg@nerdwallet.com. Twitter: @AlexPRosenberg.

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Government 84

Fico Collections

JULY 19, 2022

Wolf, Goat and Cabbage: The Digital Customer Experience Riddle. Disjointed digital customer experiences are causing banking and insurance customers to flee in record numbers. What does this riddle have to do with digital customer and experience and the customer journey? Tue, 07/02/2019 - 02:45. by Jim Neumann.

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Banks 52

PDC Flow

JANUARY 19, 2021

Understanding the basic elements of how to improve customer experience is simple. Convenience, positive interactions with staff, and intuitive, easy-to-use technology should all be elements of your accounts receivable customer experience strategy. Why is Customer Experience Important? Customer Experience and Profitability.

Debt Recovery 85

Debt Recovery Collections Creditors Financial services 85

Nerd Wallet

JULY 11, 2022

The article What Is the Airbnb Refund Policy for a Bad Experience? But what happens if your rental isn’t as advertised? Here’s a look at the Airbnb refund policy for. Lee Huffman writes for NerdWallet. Email: travel@nerdwallet.com. originally appeared on NerdWallet.

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Account Recovery

JUNE 8, 2023

Leveraging on Skit.ai’s Voice AI technology, the company has recorded over 53% engagement and an impressive 25% RPC, underlining the swift consumer adoption of Voice AI. New York (June 8, 2023) – Skit.ai

Accounts Receivables Management 130

Accounts Receivables Management Collections 130

Account Recovery

SEPTEMBER 14, 2023

Skit.ai’s conversational Voice AI solution, which delivers fully automated, intelligent conversations at scale, has enabled the California-based debt collection agency to achieve a 27% increase in call volume so far.

Collections 147

Collections Collection Agencies Collections Agency 147

PDC Flow

MAY 18, 2021

Tip #1: Focus on a Connected Consumer Experience. In the customer service world, professionals are constantly focused on the customer experience , which means they want their customers to feel supported and valued by the company. The post 3 Quick Tips to Create a Connected Consumer Experience appeared first on PDCflow.

Collection Agencies 86

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Payment Savvy

SEPTEMBER 28, 2020

As days go by, more and more executives realize the importance of improving customer experience, especially because of how it can significantly grow your business. There is more to improving customer experience other than picking up a client’s phone call or responding to an email. Audit the Customer Experience.

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Fico Collections

FEBRUARY 2, 2022

Many enterprises have succumbed to the inclination to digitize everything, which by default leads to cold, clinical experiences. It’s difficult, but embracing new technology means that we have the opportunity – nay, the imperative – to focus on humanizing the customer experience. How FICO Can Help You Advance Your Digital Banking.

Banks 52

Banks Financial Institution Education Financial services 52

True Accord

JUNE 15, 2021

From its inception in 2005, Klarna has not compromised on providing a seamless consumer experience — even when it comes to consumers in collection. With a high standard for customer experience and in an effort to integrate collections seamlessly with their product, Klarna initially opted to keep collections in-house.

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Collections Retail 68

Account Recovery

JUNE 15, 2023

The company has automated over 100,000 collection calls, achieving an RPC of over 36% and 4% PTP by deploying Skit.ai’s Voice AI Solution. a […]

Accounts Receivables Management 130

Accounts Receivables Management Collections 130

Arbeit Software

FEBRUARY 26, 2021

Mike Cardus , organizational development expert, walks us through how to measure & improve the employee experience at any organization, step-by-step. You know what you think about your employees, but do you know what your employees think about you?

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PDC Flow

JUNE 23, 2020

Understanding the digital customer journey consumers take during their payment experience can help your agency understand where you’re succeeding and – more importantly – where potential payments are falling through the cracks. Is your payment experience friendly to first-time consumers ? What Is The Customer Journey?

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Collections Collection Agencies Collections Agency Creditors 80

Fico Collections

JANUARY 6, 2022

In this post, I’ll discuss the four imperatives of conducting experiments in credit management that should drive this continuous improvement cycle, and the technological underpinnings that can help make these experiments achieve successful results. Learning early in the experiment saves financial resources and time.

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Credit Management Creditworthiness Government Banks 52

PDC Flow

JANUARY 5, 2021

Poor customer experience negatively impacts companies every day – whether they realize it or not. If your AR company hasn’t made the shift yet, here are ten customer experience statistics that may change your mind. Negative customer experience can severely impact your bottom line. Impact of Negative Customer Service on Business.

Client Expectations 53

Client Expectations Healthcare Collections 53

Fico Collections

MARCH 9, 2022

Recent research we undertook looked at the connection between customer experience and fraud controls from a consumer perspective. The new digital environment presents a delicate balancing act between ensuring effective fraud prevention and potential risks associated with delivering frictionless customer experiences. by Matt Cox.

Banks 59

Banks Financial Institution Retail Education 59

Payment Savvy

SEPTEMBER 2, 2020

The quality of products or services offered, the customer service experience, location, and even the checkout/payment process are all factors drawing customers. A user-friendly payment experience is vital to success. The best payment experience take customers’ preferences into consideration and not the requirements of a business.

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True Accord

OCTOBER 5, 2022

As far as communications, our consumer research has really shown that most consumers don’t answer the phone and want to be contacted through digital channels—they want a multi-channel experience. Below are some of the key takeaways from their discussion, plus attendee poll results on top compliance questions.

Collections 84

Collections Collection Agencies Collections Agency Education 84

PDC Flow

DECEMBER 15, 2020

Each of PDCflow’s enhancements has been prioritized and developed because it delivers a better experience to our customers. The post PDCflow Software: Providing a Better Customer Experience appeared first on PDCflow. We remain committed to offering the very best payment communication tools possible. Continuous Deployment.

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The McHughes Law Firm

OCTOBER 21, 2020

Branding Arc is proud to be a sponsor of this year’s National Creditors Bar Association (NCBA) 2020 Executive Experience that will take place on October 21-23 in Phoenix. Initially scheduled in Atlanta earlier in the pandemic year, the 2020 Executive Experience is taking place October 21-23 at the JW Marriott in Phoenix, Arizona.

Law Firms 52

Law Firms Creditors Creditor's Rights Education 52

PDC Flow

APRIL 6, 2021

Check in experience and billing and payment issues weren’t considered. Now, healthcare systems and hospitals are putting more focus on the entire patient experience throughout their customer journey – including their financial experience. What is Patient Experience and Why is it Important?

Healthcare 52

Healthcare Collections Retail 52

Fico Collections

FEBRUARY 26, 2021

Many financial institutions are trying to create a “360 degree view” of their customer to determine the best experience for them. I am on a personal quest to simplify this concept so complex businesses can achieve this view and create effective digital experiences with it. Use Digital Interaction Data to Inform Customer Decisions.

Financial Institution 52

Financial Institution Manufacturing Collections Loans 52

Qualco

DECEMBER 7, 2021

Their use has the potential to give lenders the missing piece of the puzzle on how to address their customers’ needs and, ultimately, to increase Return on Experience (ROX), which is becoming a highly important measure in today’s business world. What is ROX. Customer analytics-driven approach for next-generation collections. NEW PODCAST.

Collections 52

Collections Financial Institution Financial services Lender 52

On Guard

DECEMBER 2, 2022

Mike de Klerk Wolters, Product Owner at Visma | Onguard: “Over the years Specialized Brains ICT has prevented us from releasing broken software and gave us a lot of details that we changed to improve the experience of our software. Together we make a better product of our software.”.

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True Accord

DECEMBER 23, 2021

Machine learning is an application of artificial intelligence (AI) that provides systems the ability to automatically learn and improve from experience without being explicitly programmed. Unlike traditional collections, we do not use demographic data like age, zip code, or creditworthiness to personalize the experience.

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Collections Creditworthiness Construction 52

Fico Collections

FEBRUARY 1, 2021

were made in 2020 in order to create a robust digital collections experience? For customers who prefer live agents, allowing them the flexibility to schedule call backs will improve account resolution and customer experience. How would you rate yourself when it comes to your collections transformation? by Jaime Guzman.

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Collections Financial Institution Collection Agent Banks 68

Fico Collections

SEPTEMBER 28, 2020

I’ll be participating in an excellent panel, “ Balancing Fraud Prevention & the Customer Experience ,” at the first virtual edition of CBA LIVE , the must-attend annual event for the retail banking industry. Having become a pro at Zoom meetings during the pandemic, I’m excited to up my game a notch this Wednesday, September 30.

Retail 59

Retail Banks Financial services 59

Taurus Collect

NOVEMBER 18, 2022

Read on to learn how you can ensure a successful collection while maintaining a healthy customer experience. When businesses invest hours of hard work in a project, and their customer doesn’t pay for it, it wastes effort, time, and resources. Ask for Upfront Payment. Unpaid invoices often put companies into tricky situations.

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Fico Collections

AUGUST 13, 2020

My answer is that there is no replacement for the decades of experience that administrators have. Analytics is a tool that allows strong managers to supplement and enhance their experience, and work in concert to further enhance their operations. However, collector experience should be utilized. It does not mean losing control.

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Collections 52

Fico Collections

MAY 27, 2021

Consumer behaviors have changed a lot, and many companies are still looking to understand how to provide the best experience to their customers despite the various challenges posed by Covid-19.

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Payment Savvy

DECEMBER 1, 2020

Luckily, there are many ways merchants can improve the online payment experience for their customers. But, if you’re using a less popular online payment system, ensure that you choose the in-context experience that pulls the payment form into your website. Here are five proven ways to make online payments simple and better.

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