NCBA Law Practice Management Blog

NOVEMBER 30, 2020

The job for modern lawyers is to meet and exceed client expectations. So, if you know (now you do) that clients want to know the total cost of representation before engaging a law firm, how do you provide for that? I mean, think about it: the more hours you bill, the more money you make: So what’s the incentive for working fast?

Law Firms 52

Law Firms Lawyers Client Expectations Creditors 52

NCBA Law Practice Management Blog

DECEMBER 6, 2020

You can’t wait any longer to get virtual, it’s what clients expect, and require. Since more and more information sits online than ever before, you can double-down on your ability to safeguard data , as a steward of client information. Or, at the least, offer digital version s of analog processes.

Lawyers 52

Lawyers Law Firms Client Expectations Creditors 52

PDC Flow

NOVEMBER 10, 2020

Strategies to Meet Client Expectations. Clients expect agencies to be proactive with new strategies that will produce high recoveries and low complaints. When looking for outsourced solutions , clients will pay higher fees for a white glove level of service if they feel confident you will deliver on your promises.

Healthcare 55

Healthcare Client Expectations Education Collections 55

PDC Flow

JUNE 22, 2021

Offering digital tools your clients don’t have can also elevate you above your competition. Your clients expect you to treat their consumers with care and respect while you’re representing them. This is not only a good business practice to maintain client loyalty, it’s an excellent way to collect more payments.

Client Expectations 61

Client Expectations Retail Collections Financial services 61

PDC Flow

AUGUST 18, 2020

Covid19 has brought many challenges to our firm and to our clients, not the least of which include: managing a remote workforce , keeping up with law changes and executive orders across the country at the federal, state, and local level, managing client expectations, and reductions in business volume.

Collections 98

Collections Debt collector Law Firms Trade 98

PDC Flow

JANUARY 5, 2021

For third party collections, this means you’re wasting money if you don’t provide the customer service your clients expect. . It is much more expensive to attract new customers than it is to retain those you already have. If you are collecting on behalf of your own business, this statistic impacts you too.

Client Expectations 53

Client Expectations Healthcare Collections 53

PDC Flow

JANUARY 12, 2021

Keeping our staff at a sufficient level to meet our clients' expectations will certainly be a challenge. Client considerations. “My My other concern for early 2021 is when we will see accounts from our clients? Many clients have been working from home and with decreased staff just like we have.

Debt collector 60

Debt collector Collections Collection Agencies Collections Agency 60

FDCPA Defense

APRIL 17, 2019

Few things are more fundamental in the law than the principle that a lawyer owes a duty of loyalty to the client, a duty to be vigorous advocate within the bounds of the law, and a duty to maintain the client’s confidences and preserve the attorney-client privilege. Clients expect this of their attorneys, as they should.

Lawyers 40

Lawyers Creditor's Rights Law Firms Creditors 40