Creditor Collections Today

6 Signs You Need a Third-Party Collection Agency

Taurus Collect

OCTOBER 30, 2023

If you find yourself in this predicament, it might be time to consider engaging the services of a third-party collection agency. This blog post aims to highlight six compelling signs that it’s time for your business to invest in a third-party collection service.

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What's the Best Time To Send an Invoice to Third Party Collections?

Enterprise Recovery

JANUARY 29, 2021

And when should you get help from a professional collections service? When exactly is the best time to send an invoice to third party collections? Obviously you don't want to appear too needy but you don't want your clients getting away with paying late or not at all, either.

Collections

Daily Digest – March 1. Appeals Court Upholds Dismissal of Third-Party Disclosure Case; Advocacy Calls Changes to Debt Collection Rule

Account Recovery

MARCH 1, 2021

Appeals Court Upholds Dismissal of Third-Party Disclosure Case; Advocacy Calls Changes to Debt Collection Rule appeared first on AccountsRecovery.net.

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Leveraging Expertise: To Choose a Third-Party Debt Collection Agency or Remain In-House

Micro Bilt

SEPTEMBER 14, 2023

As a result, many organizations will have to collect from their delinquent customers at a much higher rate. And who better than a third-party debt collection agency to help bring in some of the outstanding money owed? Not always.

Building a Digital-First, Third-Party Collections Solution with Snap Finance

True Accord

AUGUST 13, 2021

In 2019, Todd Johnsen, Snap Finance’s Senior Manager of Collections Vendors, was charged with doing something that had never been done at Snap before: developing a third-party collections program. My thought process was — we work with subprime consumers who may have bad associations with debt collection,” said Johnsen.

Collections

Industry Spotlight: Third-Party Debt Collection

Payment Savvy

APRIL 21, 2021

Fast forward to the present day, and professional third-party debt collection agencies have made it efficient, compliant, and cost-effective for companies to recover owed monies. Over the years, the debt collection industry has experienced many ebbs and flows. The Traditional Debt Collection Process.

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CFPB Report on Credit Cards Breaks Down Digital Collection Efforts, How Much is Being Assigned to Third-Party Collectors

Account Recovery

OCTOBER 26, 2023

Communications using email and text message to recover unpaid credit card debts, both before and after the debts are charged off and possibly placed with a third-party collector continue to rise, according to a report on the credit card market released yesterday by the Consumer Financial Protection Bureau.

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Thriving in Third Party Collection: An Interview With Bethany Robertson

PDC Flow

DECEMBER 14, 2021

Now, Vice President, co-owner, and founder of Debt Recovery Solutions of Ohio, Inc, she runs a thriving collection agency of her own. Here, she discusses her career journey, her main professional focuses, and what she has observed in the debt collection industry. What has been your path to where you are now as Vice President?

Collections

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Auditing Third Party Collection Agencies

Optio Solutions

NOVEMBER 21, 2019

Auditing third party collection agencies is standard procedure among corporate clients in today’s business world. Clients want to confirm that agencies are protecting their interest with compliant practices and efficient collection efforts that result in a favorable return on investment, brand protection, and customer retention.

Hunstein Oral Arguments: Eleventh Circuit Weighs Use of Third-Party Vendors in Debt Collection

Troutman Sanders

FEBRUARY 24, 2022

Preferred Collection and Management Services Inc. Preferred Collection and Management Services Inc. Preferred Collection and Management Services Inc. A debt collector is subject to liability for all other third-party communications “in connection with the collection of any debt.”. Case Number 19-14434).

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Thriving in Third Party Debt Collection: An Interview With Lauren Valenzuela

PDC Flow

SEPTEMBER 29, 2020

I went in-house as corporate counsel at a collection agency, where I oversaw legal, compliance, and training. I loved, loved, loved the synergy between compliance and training – it also gave me the opportunity to partner with the collection floor from a different perspective than just “compliance” and it was a lot of fun.

Collections

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Thriving In Third Party Debt Collection: An Interview with John Bedard

PDC Flow

AUGUST 18, 2020

This year has seen vast, unexpected change for the credit and collection industry. What made you decide to focus your practice in financial services and more specifically in the debt collection industry? Our law firm employed a paralegal who was related to the president of a local collection agency. It was really by accident.

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Time is Money-the true cost of in-house collections

American Profit Recovery

MARCH 11, 2024

Many organizations still rely on in-house debt collection teams as part of their accounts receivable program. While in theory, this may have moderate benefits, relying on internal resources for all your collection activity may ultimately be a negative. Keeping up to date on debt collection laws can be complex and costly.

Collections

Collections Industry Increasing Communications Channels, Diversifying Areas of Business

Account Recovery

DECEMBER 6, 2023

New report from TransUnion and Datos Insights also finds 60% of third-party collections companies on the path to adopting artificial intelligence to improve consumer experiences Chicago, Dec.

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Judge Grants MTD in FDCPA Case Involving Hunstein Claim

Account Recovery

JULY 12, 2022

A District Court judge in New York has granted a defendant’s motion to dismiss in a Fair Debt Collection Practices Act case, ruling the plaintiff lacked standing to file claims that the defendant violated the statute’s third-party disclosure provisions by using a third party to print and mail a collection letter.

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Daily Digest – July 12. Judge Grants MTD in FDCPA Case Involving Hunstein Claim; Ariz. Medical Debt Collection Initiative ‘Likely’ Heading to Ballot

Account Recovery

JULY 12, 2022

Medical Debt Collection Initiative ‘Likely’ Heading to Ballot appeared first on AccountsRecovery.net. Judge Grants MTD in FDCPA Case Involving Hunstein Claim; Ariz.

Oklahoma Legislature Advances Medical Debt Collection Bill

Account Recovery

FEBRUARY 27, 2024

A medical debt collection bill has advanced out of committee in the Oklahoma legislature and will now head to the full state house for its consideration. The bill would require healthcare providers or third-party debt collectors to include an itemized list of the charges when filing a collection lawsuit, among other requirements.

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How to Work with Enterprise Recovery When Clients Don't Pay

Enterprise Recovery

JULY 1, 2022

When you've exhausted time and resources chasing down an unpaid invoice, it's time to send that invoice to third-party collections. If the client isn't responsive to your efforts to connect or they're refusing to pay or cannot pay, it's time to send the account to third-party collections.

Collections

Reg F Did Little to Push Agencies Into Using Email, Text: Survey

Account Recovery

DECEMBER 8, 2022

The enactment of … The post Reg F Did Little to Push Agencies Into Using Email, Text: Survey first appeared on AccountsRecovery.net.

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MCA Collection Agency Turns to Skit.ai To Automate Thousands of Collection Calls Per Day with Voice AI

Account Recovery

DECEMBER 7, 2023

The Missouri-based collection agency has chosen Conversational Voice AI to address account penetration amidst staffing challenges. By adopting Skit.ai’s industry-leading solution […]

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8 reasons why businesses rely on debt collection agencies

American Profit Recovery

NOVEMBER 14, 2023

The debt collection industry is a vital part of the US economy. Many small businesses and larger organizations rely on the expertise and efforts of third-party collection agencies every day. Want to know more about why businesses rely so much on professional debt collection agencies ? And for good reason.

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Judge Denies Plaintiff’s MSJ in FDCPA Case Over Communications with Mom

Account Recovery

FEBRUARY 14, 2024

A District Court judge in New York has denied a plaintiff’s motion for summary judgment in a Fair Debt Collection Practices Act case, ruling there is no written requirement to communicating information about a debt with a third party.

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Debt Totals, Delinquency Rates Keep Climbing, While Accounts Placed with Agencies Declines

Account Recovery

FEBRUARY 7, 2024

The number of accounts being placed with third-party collection agencies? Delinquency rates are on the rise. The amount of debt being carried by consumers is on the rise. That number is on the decline, according to data released yesterday by the Federal Reserve Bank of New York.

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Action Collection Agencies, Inc. appoints Candice E. O’Brien as Executive Vice President/Chief Operations Officer

Account Recovery

JANUARY 10, 2023

Middleboro, MA, January 9, 2023 – Action Collection Agencies, Inc. O’Brien as its Executive Vice President/Chief Operations Officer overseeing the operations of its first and third party collections services. “I … The post Action Collection Agencies, Inc. The post Action Collection Agencies, Inc.

Judge Denies Motion to Compel in Hunstein Case

Account Recovery

JANUARY 22, 2024

It’s been a while since we have seen one of these … A District Court judge in Alabama has dismissed a Fair Debt Collection Practices Act case for lack of standing because the plaintiff did not suffer a concrete injury after the defendant was accused of disclosing her information to a third party when it […]

Judge Rules for Defendant in Third-Party Disclosure Case

Account Recovery

AUGUST 27, 2021

It might not be a Hunstein case, but a District Court judge in Missouri has granted a defendant’s motion for judgment on the pleadings after it was sued for allegedly violating the Fair Debt Collection Practices Act by disclosing the existence of a debt to a third party — in this case a bankruptcy attorney … The post Judge Rules for (..)

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Judge Grants MTD in FDCPA Claim that Using Process Server Violated Third-Party Disclosure

Account Recovery

FEBRUARY 13, 2023

A District Court judge in Michigan has granted a defendant’s motion to dismiss a Fair Debt Collection Practices Act case, ruling the third-party disclosure provision of the law was not violated when the defendant hired a process server to serve the plaintiff with a summons and complaint in a separate collection lawsuit.

New Medical Debt Screening Law Now in Effect in Minnesota

Account Recovery

NOVEMBER 9, 2023

A new law that went into effect last week in Minnesota requires hospitals to check whether patients are eligible for charity care before sending an account to a third-party collection agency, while also placing new requirements when seeking to collect on a medical debt by garnishing wages or bank accounts of individuals.

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Judge Dismisses FDCPA Case Over Multiple Address, Third-Party Disclosure, for Lack of Standing

Account Recovery

JUNE 23, 2022

A District Court judge in New Jersey — taking the issue up all on her own — has ruled that a plaintiff lacks standing to sue a collection agency after accusing it of violating the Fair Debt Collection Practices Act because it used multiple addresses in a collection letter and because it purportedly used a … The post Judge Dismisses (..)

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Healthcare Providers Sued for Sending Confidential Medical Info to Collection Agencies

Account Recovery

OCTOBER 11, 2023

A class-action lawsuit has been filed against a pair of healthcare providers, alleging they violated state law in California by sending confidential medical information to a third-party collection agency, which was subsequently publicized as a result of a data breach.

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Judge Denies MTD in Hunstein Copycat Case

Account Recovery

JUNE 14, 2022

A District Court judge in Washington has denied a defendant’s motion to dismiss after it was sued for allegedly communicating information about a debt with an unauthorized third party that printed and mailed a collection letter to the plaintiff, ruling that the language of the Fair Debt Collection Practices Act “bars debt collectors from (..)

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Forest Recovery Services Sees 10X Jump in Outbound Collection Calls with Skit.ai’s Voice AI Platform

Account Recovery

NOVEMBER 22, 2023

The collection agency also reported a 160% increase in collections with one portfolio thanks to Skit.ai’s conversational AI platform.

Judge Grants MSJ For Defendant in FDCPA Case Over Debt That was Sold

Account Recovery

DECEMBER 22, 2022

A debt that is sold to a third party can be confusing for a consumer, but confusion is not grounds for standing to sue under the Fair Debt Collection Practices Act, and bad lawyer jokes aside, using legal terms does not constitute the use of obscene or profane language, a District Court judge in Pennsylvania … The post Judge Grants MSJ For Defendant (..)

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Appeals Court Rules Third-Party Disclosure Violations Only Apply to Consumers

Account Recovery

SEPTEMBER 7, 2022

The Eighth Circuit Court of Appeals has upheld a lower court’s ruling in favor of a defendant that was sued by an attorney for violating the Fair Debt Collection Practices Act because he was sent a letter identifying him as the attorney for a consumer named in the letter, when, in fact, he was not … The post Appeals Court Rules Third-Party (..)

Daily Digest – February 13. Judge Grants MTD Over Use of Process Server; Application for Collection License Leads to Enforcement Action

Account Recovery

FEBRUARY 13, 2023

Judge Grants MTD Over Use of Process Server; Application for Collection License Leads to Enforcement Action first appeared on AccountsRecovery.net. Judge Grants MTD Over Use of Process Server; Application for Collection License Leads to Enforcement Action appeared first on AccountsRecovery.net.

Cell Phone Carrier Facing TCPA Class Action Over Collection Calls to Wrong Number

Account Recovery

APRIL 4, 2022

A class-action complaint has been filed in Florida against a cell phone carrier and the vendors and third parties it uses to place outbound calls, alleging violations of the Telephone Consumer Protection Act by making more than 50 debt collection calls using an automated telephone dialing service to a wrong number, after being informed that … (..)

Collections

Bill Introduced in Congress to Expand FDCPA to Cover Small Businesses

Account Recovery

FEBRUARY 23, 2022

A bill has been introduced in Congress that would expand the Fair Debt Collection Practices Act to cover small business debts in order to protect those companies from “harassment” by third-party debt collectors, according to the bill’s sponsor.

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Daily Digest – June 18. Judge Grants MTD in FDCPA Case Over Alleged Third-Party Disclosure; Senator Opens Probe Into CFPB

Account Recovery

JUNE 18, 2021

Judge Grants MTD in FDCPA Case Over Alleged Third-Party Disclosure; Senator Opens Probe Into CFPB appeared first on AccountsRecovery.net.

Collections

Daily Digest – December 29. Hunstein Files Brief for Upcoming Hearing; New Job Listings

Account Recovery

DECEMBER 29, 2021

HUNSTEIN FILES BRIEF WITH ELEVENTH CIRCUIT IN PREPARATION FOR EN BANC HEARING By using a mail house to print and mail a collection letter, thus “exposing … non-public information to an unauthorized third party,” the plaintiff-appellant in Hunstein v.

Collections

Judge Dismisses Two Hunstein Cases for Lack of Standing

Account Recovery

DECEMBER 1, 2021

A District Court judge in New York has dismissed two cases — one of them a class action — that alleged the defendants violated the Fair Debt Collection Practices Act by sending private information to a third-party vendor to print and mail collection letters that were received by the plaintiffs, ruling that the information that … The (..)

Hunstein Files Brief With Eleventh Circuit in Preparation for En Banc Hearing

Account Recovery

DECEMBER 29, 2021

By using a mail house to print and mail a collection letter, thus “exposing … non-public information to an unauthorized third party,” the plaintiff-appellant in Hunstein v.

Collections

Daily Digest – June 14. Judge Denies MTD in Hunstein Copycat Case; Class-Action Accuses Collector of Ignoring Validation Request

Account Recovery

JUNE 14, 2022

Judge Denies MTD in Hunstein Copycat Case; Class-Action Accuses Collector of Ignoring Validation Request appeared first on AccountsRecovery.net.

Judge Grants MTD on Hunstein Claims in FDCPA Suit

Account Recovery

MARCH 30, 2022

A District Court judge in New Jersey has granted a defendant’s motion to dismiss four of the five counts it is facing in a Fair Debt Collection Practices Act suit after it was accused of disclosing information about the existence of the debt in question to a third party, namely a vendor that was used … The post Judge Grants MTD on Hunstein (..)