Remove self-service-the-new-standard-in-debt-collection
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Is Self-Service the New Standard in Debt Collection?

Re:Ceeve

Without the right care and dedication towards providing excellent customer service, you’ll haemorrhage money through increasing customer churn. Today, companies must think about the bigger picture by listening to customer needs, especially when it comes to debt collection. What is customer self-service (CSS)?

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TrueAccord Joins the Visa Fintech Partner Connect Program

True Accord

8, 2022 — TrueAccord Corp , a debt collection company using machine learning-powered digital recovery solutions to improve consumer experience, today announced it joined the Visa Fintech Partner Connect program. LENEXA, Kan., Through Visa Fintech Partner Connect, TrueAccord is Visa Ready certified.

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Digital Collection Strategies: The Key to Better Business Operations

PDC Flow

The pandemic disrupted business operations and transformed debt collection security and compliance procedures. Standards that have been in place for a decade or more were no longer viable and agencies were forced to adopt digital collection practices almost overnight. What is Digital Collections? Digital Channels.

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Digital Debt Collection Trends in 2023 - From Culture to Strategies

Fico Collections

Joining me for this discussion were Thomas Franke, Head of Debt Collection Service at the cooperative TeamBank, and Sven Krüssel, Head of Customer Service at VR Smart Finanz, where he looks after the self-employed and small to medium-sized enterprises (SMEs). How Is Debt Management Culture Changing?

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4 Key Metrics for Measuring Digital Campaigns in Accounts Receivable

PDC Flow

Every debt collector knows the struggle of getting consumers to answer their phones. But you need to collect certain key metrics to know these new tactics are working. Collecting and analyzing your data will help you understand how your business is performing and forecast future engagement and revenue.

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CICM creates new Professional Standards to champion and benchmark excellence in credit management

CICM

A first of its kind for the profession, the new Professional Standards establish a benchmark and help demonstrate the enormous variety of roles within credit at every level, local and global, to attract new employees into the industry and define what skills they need to succeed in an exciting, dynamic and rewarding career.

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Klarna’s Digital Debt Collection Journey: Outsourcing Without Sacrificing the Consumer Experience

True Accord

Klarna, the highest-valued private fintech in Europe, is on a mission to make shopping simple, safe and smooth, for both consumers and retailers, through its suite of payment products and services. This led Klarna to begin considering a third-party collection partner. By this time, the collections industry had evolved.