Sat.Jul 10, 2021 - Fri.Jul 16, 2021

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How Listening to Customers Improves Debt Collection Recovery Rates

PDC Flow

If you want your collectors to excel at closing accounts with the highest dollar amounts possible, they need to understand why people aren’t paying their bills. Front line collectors deal with countless consumer situations every day. The key to this knowledge is listening. Here are some ways it can benefit your business. Building Empathy.

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Digital Collections - Award-Winning Success from Hoist Finance

Fico Collections

people in the UK generate in a year. Results include: 30% increase in data-driven, digital payment plans. 87% decrease in plan breakage rate. 97% lower carbon footprint for each digital resolution, resulting in annual savings of 442 tons of carbon for every 10% increase in digital collections – the amount of carbon that 35.3

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Fewer People Expect to Miss Debt Payments, But Of Those Who Do, Finding Funds Will be Difficult: TransUnion

Account Recovery

While fewer people expect they will be unable to pay at least one current bill or loan in the future, more of those who are not able to do so are not sure how they are going to come up with the money, according to data released recently by TransUnion.

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SDNY Judge Grants MTD in FDCPA Case Over Settlement Language in Letter

Account Recovery

Make people think they have to act fast to save a few bucks and they will often take you up on that offer. Creating a sense of urgency is a tried-and-true sales tactic that has been used time and again.

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From Complexity to Clarity: Strategies for Effective Compliance and Security Measures

Speaker: Erika R. Bales, Esq.

When we talk about “compliance and security," most companies want to ensure that steps are being taken to protect what they value most – people, data, real or personal property, intellectual property, digital assets, or any other number of other things - and it’s more important than ever that safeguards are in place.

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CFPB and FDIC Release Enhanced Version of Money Smart for Older Adults

Consumer Finance

The enhanced version includes a new section to help people avoid “romance scams” and an updated resource guide. The enhancements to Money Smart for Older Adults are based on stakeholder feedback and recent research conducted by the FDIC and CFPB for this collaborative effort.

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QuickBooks Self-Employed: 2021 Review

Nerd Wallet

The web and app-based service works well for people with side hustles or those just starting down. QuickBooks Self-Employed is designed to help freelancers and sole proprietors keep tabs on income, expenses and tax obligations. Kelsey Sheehy writes for NerdWallet. Email: ksheehy@nerdwallet.com.

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Connect, Care, Convert: Secrets to Establishing Trust with Niche Markets and Turning Them Into Clients

Speaker: Lynnette Khalfani-Cox, The Money Coach®

Lynnette Khalfani-Cox, The Money Coach®, will answer these questions and more – giving you insights into the consumer mindset along with proven strategies for nurturing trust and client- building in underserved markets.