Sat.Jul 10, 2021 - Fri.Jul 16, 2021

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How Listening to Customers Improves Debt Collection Recovery Rates

PDC Flow

If your agency is serious about the consumer experience , good listening skills are essential to success. When making a script with listening skills in mind, build these opportunities in through open-ended questions. You may also provide sample responses that show empathy and understanding. Policies and Procedures.

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Digital Collections - Award-Winning Success from Hoist Finance

Fico Collections

By rolling out a centralized approach to managing decisions on customers, Hoist has improved the customer experience, streamlined operations and sped up the process of change. It is central to our business proposition that we deliver the best possible customer experience for our bank clients’ customers,” added Zwanzig. “We

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Financial and Compliance Professional Stephanie Schenking Joins Crown Asset Management Team

Account Recovery

Schenking has over 20 years of experience in the financial services industry. Crown Asset Management, LLC (CAM), a receivables management and specialty finance firm in Duluth, GA, proudly announces the addition of Stephanie Schenking as CAM’s Agency Relationship Manager.

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Collection Agency for Construction Equipment Rental

Nexa Collect

An experienced collection agency that has extensive experience in commercial collections is a perfect choice. If they have experience in consumer collections and have a nationwide debt collection license, it is an added advantage. Need a cost-effective Collection Agency?

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How to Attract Multiple Generations to Open New Accounts and Apply for Loans

The experiences of every generation are characterized by their behaviors involving finances. Understanding these attitudes and using them to inform marketing messages enables community banks, regional banks and credit unions to better serve their customers.

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TrueAccord Talks: Fintech Disruption in 2021

True Accord

Digitization for customer experience: While many companies have focused on digitizing the customer experience, those that haven’t may begin to feel the pressure to adapt.

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Making the Most of First Class on Cathay Pacific

Nerd Wallet

Craving a truly luxurious first class flying experience? Then, Cathay Pacific first class may be just the ticket. But keep in mind that with a limited number of first-class seats available on the Hong Kong-based airline, scoring one of the airline’s most coveted seats won’t be easy. But it’s one splurge that may be well.

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You Put in a Full Work Week. Shouldn’t Your Collections Software Do the Same?

Click here to download the full webinar demo and learn how MeridianLink® Collect can streamline the staff—and borrower—experience. Here are four ways MeridianLink Collect can support your team: Omnichannel communications Compliance rules & checklists Workflows & queues One interface with supporting integrations And that’s just the start.