Sat.Oct 30, 2021 - Fri.Nov 05, 2021

Remove capabilities
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Digital-First Collections Doesn't Mean Dropping the Dialler

Fico Collections

When an independent dialler is used, it’s critical to apply full strategy design and execution monitoring across the end-to-end customer engagement activity and not simply manage the two capabilities — omni-channel and the dialler — in isolation. That is often the case, and value gets lost.

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The Business Benefits of Being Decision-Centric

Fico Collections

FICO has already helped a host of top-performers like HomeCredit , Nationwide , Care by Volvo and The Very Group implement these types of capabilities. Decision-Centric Firms See Major Gains. The mix of results already speak for themselves. More than €2 million of increased profit within the first year.

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Moving Up the Ladder to Centralized Decisioning

Fico Collections

The team responsible for the decision strategy is often capable of fine-tuning it even further to achieve significant business improvements. Moving from Predictive Analytics to Prescriptive Analytics. But much like drilling for oil, it can over time, become more challenging to continually achieve improved business results.

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