Collection Industry News

JULY 6, 2021

If a patient has a specific concern about their ability to make a payment, they should contact our customer service team who can work with them on an appropriate resolution.”. “We do have many payment and financial assistance options available to our patients,” said Adams of St. SSM Health to require COVID-19 vaccination by September.

Collections 52

Collections Judgment Retrieval Bankruptcy 52

Account Recovery

JULY 8, 2021

A petition has been filed with the Federal Communications Commission seeking to clarify whether a ringless voicemail constitutes a call under the Telephone Consumer Protection Act’s prohibitions against using an automated telephone dialing system to contact an individual on his or her cell phone without first having consent to do so.

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Receivables Control

JULY 9, 2021

We recommend: Contact and communication are the key. We have several advantages that generate success: Correct Contact Information: Emerging from the pandemic, it’s not enough to have a phone number or email address for your customers, you need secondary and tertiary contact information. There are layoffs and reassignments.

Construction 98

Construction Collections Creditors Collection Agencies 98

Credit Corp

JULY 7, 2021

It requires lots of paperwork and contacting the necessary businesses to ensure a successful shift. The best way to ensure that your name change is reflected on your credit report is to contact government agencies and credit issuers who provide personal data and account information to the credit bureaus. Personal participation is key.

Debt Consolidation 52

Debt Consolidation Credit Card Debt Lender Government 52

Receivables Control

JULY 9, 2021

We recommend: Contact and communication are the key. We have several advantages that generate success: Correct Contact Information: Emerging from the pandemic, it’s not enough to have a phone number or email address for your customers, you need secondary and tertiary contact information. There are layoffs and reassignments.

Construction 52

Construction Collections Creditors 52

Fico Collections

JULY 6, 2021

penetration rate) of live-agent contact calls (Figure 1). IVR) contacts? Conversely, which customer segments have an elevated probability of default warranting live agent contact and more forceful early intervention options? Answering these questions correctly is crucially important.

Lender 52

Lender Collections Acquisition Creditors 52

True Accord

JULY 8, 2021

Patients can already schedule appointments, request prescription refills, receive test results, and even contact their healthcare provider directly through digital platforms. Patients are now “digital-first” and look for an end-to-end experience that allows them to handle medical-related issues on their own, often from their mobile devices.

Healthcare 90

Healthcare Collections Retail Banks 90