August, 2021

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Simple ways the customer experience improves cash flow

American Profit Recovery

And in recent years, what is taking shape is that the entire customer experience needs to be taken into consideration when deciding to do business with a company. A customer experience starts from the moment they pick up the phone and inquire about your services. The customer experience builds long term relationships.

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CFPB/FHFA Poll Examines Pre-Pandemic Borrow Experience

Collection Industry News

The results come from a borrower-experience study by Federal Housing Finance Agency (FHFA) and the Consumer Financial Protection Bureau (CFPB), which includes updated loan-level data mined by the National Survey of Mortgage Originations (NSMO) from people obtaining residential mortgages. More recent client satisfaction data: A J.D.

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Veteran Compliance Professional Ginny Rodriguez Joins Plaza Services as Chief Compliance Officer

Account Recovery

Rodriguez has nearly 20 years of experience in the collections industry. Plaza Services, LLC, a nationally licensed, professional accounts receivable portfolio investment firm located in Atlanta, GA, is pleased to announce the addition of Ginny Rodriguez as Chief Compliance Officer.

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How TrueAccord Can Address Patient Financial Responsibility

True Accord

The issue of patient financial responsibility is complex, but one aspect is the patient financial experience. Patients who have a better experience are more likely to pay, but healthcare organizations are lagging far behind the financial experience that patients want.

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How to Attract Multiple Generations to Open New Accounts and Apply for Loans

The experiences of every generation are characterized by their behaviors involving finances. Understanding these attitudes and using them to inform marketing messages enables community banks, regional banks and credit unions to better serve their customers.

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Improve accounts receivable process with these 6 tips

American Profit Recovery

But many consumers who are treated with impressive customer service and an even more outstanding customer experience often pay your business on time. Show your team that by creating an outstanding customer experience, it benefits the companies in so many ways including how customers pay. Review internal debt collection procedures.

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$20K or More to Expand Your Family? How to Pay for Adoption

Nerd Wallet

Sarah Bailey’s adoption experience began in 2013 when she connected with an adoption placement agency and paid fees for a parental class and to advertise to birth mothers for one year. In 2014, and still without a successful adoption, Bailey began paying a monthly $340 advertising fee each time an adoption fell through. “I

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You Put in a Full Work Week. Shouldn’t Your Collections Software Do the Same?

Click here to download the full webinar demo and learn how MeridianLink® Collect can streamline the staff—and borrower—experience. Here are four ways MeridianLink Collect can support your team: Omnichannel communications Compliance rules & checklists Workflows & queues One interface with supporting integrations And that’s just the start.