Klarna’s Digital Debt Collection Journey: Outsourcing Without Sacrificing the Consumer Experience
True Accord
JUNE 15, 2021
From its inception in 2005, Klarna has not compromised on providing a seamless consumer experience — even when it comes to consumers in collection. With a high standard for customer experience and in an effort to integrate collections seamlessly with their product, Klarna initially opted to keep collections in-house.
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