Web Chat Services for AR: Never Miss a Payment Opportunity

PDC Flow

Using web chat services can improve satisfaction by offering additional ways to speak to your agents. When consumers ask about their account through chat, you can train your agents to use this as a prompt to explain their payment options.

Creating a Successful Collection Agent Incentive Program

Payment Savvy

We must applaud agents for their remarkable efforts to collect past due receivables. Over time, however, agents do lose their zeal and ambition to rectify delinquent accounts. This is where collection agent incentive programs come in to save the day.