Collection Industry News

NOVEMBER 11, 2022

The agency says it views the ERC as a serious compliance issue; it has started audits, training 300 revenue agents on how to examine the credit. The IRS had handled more than 450,000 claims through March and had up to 281,000 more to process as of early November.

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Revenue Agent Collections 40

PDC Flow

SEPTEMBER 1, 2020

Along with customer support , web chat services help agents close accounts and collect more revenue. Agents should be able to answer simple questions about a consumer’s bill, oftentimes faster than with a phone call. Using positive language in chats can encourage consumers and build trust. . Using Chat in Accounts Receivable.

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Revenue Agent Collections 98

Payment Savvy

JUNE 24, 2020

This is where collection agent incentive programs come in to save the day. These incentive programs motivate debt collection agents to work harder and, in turn, keep your collection agency in the black. Collection Agents Bring in Revenue. Agents play a pivotal role in the debt collection agency.

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Collection Agent Collections Collection Agencies Collections Agency 52