Getting to Know Robert J. Reilly of RTR Financial Services
- While Robert J. Reilly’s father may have denied us a president, he did give his son a great way of learning the ins and outs of the family business. Robert started at the bottom and has learned every position at the company during his 18 years at RTR Financial Services. That journey is likely a reason why he enjoys spending time with his co-workers so much and why they work so well together. Read on to learn more about Robert, why there is nobody he loves supporting more than his kids, and how he makes golf sound even more enjoyable than it already is.
- More details here
- This series is sponsored by TEC Services Group
State Appeals Court Overturns Ruling in Favor of Debt Buyer on Grounds it Did Not Have Enough Proof it Bought Account in Question
- In a ruling that could cause ripples throughout the debt buying and collection industry, a state Appeals Court in Virginia has overturned a lower court’s decision in favor of a debt buyer, ruling that the debt buyer had “scanty and incomplete” evidence to prove it owned the debt and thus had a right to collect on it, and has ordered the lower court to enter a judgment indicating the plaintiff does not owe the debt.
- More details here
Collector to pay $1M Fine Under Settlement with Washington AG
- On the eve of a start of a trial against two debt collection companies, the Attorney General of Washington yesterday announced that one of those companies had reached a settlement that will see it pay $1 million after it was accused of violating state law by failing to provide disclosures related to charity care and the individuals’ right to request certain information about the debt.
- More details here.
New Wave of AI Tech Making it Easier for Consumers to Complete Tasks, Talk to Live Representatives
- The next wave of devices and services powered by artificial intelligence is here and they aim to make it easier for consumers to take care of errands and tasks easier than ever before. For companies in the ARM industry, it’s important to be aware of these trends so companies can adapt their operations to how consumers are interacting with technology and with the outside world.
- More details here
WORTH NOTING: For fans of sitting — the best office chair … A man is suing the groups running the Powerball lottery because the numbers displayed on a screen — that matched his — were a mistake … Exploring the truth behind the onions-in-your-socks trick to treat the cold and flu … A nationwide cell phone outage is hitting customers of AT&T, T-Mobile, and Verizon … Reusable water bottles may not be as clean as you think they are … SMART goals may be holding you back … Five races to watch that will likely determine which party controls the Senate after November … How the restaurant industry is adapting to a new era in dining out.
Top 10 Thursday, part I
Top 10 Thursday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.