JUDGE PARTIALLY GRANTS MTD IN FDCPA CLASS-ACTION, CALLS OUT COLLECTORS FOR NOT BEING CLEAR ENOUGH IN LETTERS
- A District Court judge in New Jersey has granted a defendant’s motion to dismiss on two claims that it violated the Fair Debt Collection Practices Act, but denied the motion related to the other claims, while also sharing his displeasure at how collectors have induced “endless litigation” because of how they choose to word the letters they send to individuals and offering advice about how those letters should be worded in the future.
BILL INTRODUCED TO FORGIVE STUDENT LOAN DEBT FOR FRONTLINE HEALTHCARE WORKERS
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- A bill has been introduced in the House of Representatives that seeks to cancel any outstanding student loan debt for frontline healthcare workers.
WSJ CALLS OUT COLLECTOR FOR FILING MORE LAWSUITS DURING THE PANDEMIC
- The Wall Street Journal has called out a collector for filing more lawsuits during the pandemic than before, saying the firm has “cemented its reputation as a maverick” in the accounts receivable management industry, because most of the company’s competitors filed fewer lawsuits once the pandemic hit.
WELCOMING OUR ROBOT OVERLORDS
- The COVID-19 pandemic has accelerated the shift to more automation in the call center world, and technology is allowing chatbots and other artificial intelligence tools to develop empathy, which is leading some to predict the displacement of hundreds of thousands of call center representatives in the coming years, according to a published report.
WORTH NOTING: RIP Prince Philip, who died today at 99 … A lot of pet dogs are in need of therapy as people are heading back to work … Apparently, we’re closer to a real-life Jurassic Park than you might think … Why momentum matters more than perfection … How to get a free gardening kit from Lowe’s … The Costco food courts are starting to come back … The story of how one trader lost $20 billion in two days … Where is Fillmore High from “Head of the Class” or Bayside High on this list?
Items that know more about you than you think
Funny Friday
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