Sat.Sep 24, 2022 - Fri.Sep 30, 2022

article thumbnail

How to Cultivate Better Relationships with Debtors

Credit Management Company

When individuals or businesses fall behind in payments, the situation often results in frustration and a breakdown in communication for both the debtor and the creditor. Falling on hard times or being unable to meet financial obligations is never a smooth process, but there are steps creditors can take to create better relationships with debtors. Building positive relationships, or at least productive ones, goes beyond the baseline step of following the Fair Debt Collection Practices Act (FDCPA)

Debtor 52
article thumbnail

Q&A: Code-Based Compliance for Collections

True Accord

Just as technology has evolved leaps and bounds, so have consumer communication preferences, especially when it comes to debt collection. The Consumer Financial Protection Bureau (CFPB) recognized in Regulation F—rules updating the Fair Debt Collection Practices Act (FDCPA)—that consumers in debt want to communicate with debt collectors through digital channels, like email and SMS.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Collector Facing Class Action for Allegedly Shortening Validation Period

Account Recovery

EDITOR’S NOTE: This article is part of a series that is sponsored by WebRecon. WebRecon identifies serial plaintiffs lurking in your database BEFORE you contact them and expose yourself to a likely lawsuit. Protect your company from as many as one in three new consumer lawsuits by scrubbing your consumers through WebRecon first. Want to learn more? Call … The post Collector Facing Class Action for Allegedly Shortening Validation Period appeared first on AccountsRecovery.net.

246
246
article thumbnail

Protect Your Business with These B2B Contract Terms

Enterprise Recovery

When selling your goods and services to another business, it's wise for both parties to sign a legally-binding agreement. This agreement will set expectations for both parties as well as provide proof of the arrangement if one of the parties doesn't come through. A contract is an invaluable record that you and your business client are willingly working together.

130
130
article thumbnail

From Complexity to Clarity: Strategies for Effective Compliance and Security Measures

Speaker: Erika R. Bales, Esq.

When we talk about “compliance and security," most companies want to ensure that steps are being taken to protect what they value most – people, data, real or personal property, intellectual property, digital assets, or any other number of other things - and it’s more important than ever that safeguards are in place. Let’s step back and focus on the idea that no matter how complicated the compliance and security regime, it should be able to be distilled down to a checklist.

article thumbnail

Airbnb Hosts Are Sick of Airbnb, Too

Nerd Wallet

Disgruntled Airbnb guests are taking to Twitter and TikTok to vent about everything from cleaning fees to misleading listings. But they aren’t the only ones with complaints: Airbnb hosts themselves have become increasingly disillusioned with the platform and its disrespectful guests. On message boards and Facebook groups, hosts are sharing their own challenges and horror.

128
128

More Trending

article thumbnail

House Resolution Calls for Ban on Sale of Utility Debts, Restrictions on Credit Reporting

Account Recovery

Buried inside a resolution introduced last week in the House of Representatives that seeks to codify that access to utilities, such as heat, water, and electricity are human rights is language that would ban the sale of uncollected household debt to collection agencies and filing “adverse” reports with credit reporting agencies, among other provisions.

article thumbnail

CFPB Orders Regions Bank to Pay $191 Million for Illegal Surprise Overdraft Fees

Consumer Finance

Repeat offender will refund at least $141 million to customers and pay $50 million penalty.

Banks 145
article thumbnail

Home Prices Might Drop but Won’t Crash: What Buyers Should Know

Nerd Wallet

Some would-be home buyers are rooting for a full-on housing market crash because prices have zoomed so far past the point of affordability. Please “crash faster so I might be able to own my own place one day,” a Twitter user pleaded. Another user tweeted, “Let’s hope there’s a housing market crash so people have. Holden Lewis writes for NerdWallet. Email: hlewis@nerdwallet.com.

126
126
article thumbnail

Client Alert: October 14 Deadline: Medicare Part D Notice of Creditable (or Non-Creditable) Coverage

Fraser

Medicare Part D notices (of either creditable or non-creditable coverage) are due for distribution prior to October 15th. . The Medicare Prescription Drug, Improvement, and Modernization Act of 2003 requires entities who offer prescription drug coverage to notify Medicare Part D eligible individuals whether their prescription coverage is creditable coverage.

article thumbnail

When It Comes to Collections Software, “Good Enough” Isn’t Good Enough

Are you finding some snags in your collections process? With delinquencies, and the number of consumers looking for payment assistance on the rise, it may be time to consider an efficient cloud-based software to support your team. Learn how MeridianLink® Collect has helped financial institutions like yours streamline collections processes.

article thumbnail

ProVest Introduces a Compliance Solution

Account Recovery

TAMPA, Fla. – Sept. 26, 2022 – ProVest, an industry leader in serving legal process,announced a new compliance solution for its clients. Clients can now follow each audit step taken on every job in the ProVest QA PDF document. Files can be exported and stored on the client’s system for easy retrieval and used as … The post ProVest Introduces a Compliance Solution appeared first on AccountsRecovery.net.

Retrieval 246
article thumbnail

CFPB Sues MoneyLion for Overcharging Servicemembers and Trapping Consumers in Costly Memberships

Consumer Finance

The online lender allegedly required customers to pay hefty fees to access loans and often refused to cancel memberships.

Lender 111
article thumbnail

5 Ways Small Businesses Can Offset High Gas Prices

Nerd Wallet

Gas inflation has broken records at a dizzying pace: In June 2022, the national average gas price hit a high of more than $5 per gallon, according to data from the U.S. Energy Information Administration. Simultaneously, the Consumer Price Index, which measures how the cost of consumer goods and services changes over time, saw its. Hillary Crawford writes for NerdWallet.

107
107
article thumbnail

Patchwork of Compliance Regulations

True Accord

Anyone working in the collections space should be familiar with the federal Fair Debt Collection Practices Act (“FDCPA”) and its regulation, Regulation F; but did you know that there are multiple debt collection laws and regulations at the state and local level too? State and local laws and regulations often mirror aspects of the FDCPA, however, there are a handful which are remarkably different from the FDCPA.

article thumbnail

10 Ways to Improve Payment Collections with Salesforce

For finance teams using Salesforce’s powerful CRM technology, automation can transform accounts receivable processes, driving efficiency and delivering measurable results like cost savings, reduced customer churn, and lower DSO.

article thumbnail

FCC Starts Rulemaking Process to Block Unwanted Text Messages

Account Recovery

The Federal Communications Commission yesterday announced a Notice of Proposed Rulemaking that seeks to crack down on illegal and fraudulent text messages, finally taking action more than a year after initially announcing the proposal. The number of complaints received by the FCC related to unwanted text messages increased by 146% between 2019 and 2020, and … The post FCC Starts Rulemaking Process to Block Unwanted Text Messages appeared first on AccountsRecovery.net.

246
246
article thumbnail

CFPB Supervisory Examinations Find Violations of Federal Law by Student Loan Servicers and University-Owned Lenders

Consumer Finance

Blanket withholding of academic transcripts to pressure borrowers to pay cited as unlawful.

article thumbnail

How Credit Cards Opened — Then Clogged — Airport Lounges

Nerd Wallet

Years ago, there were business travelers and there were leisure travelers, and nary did the perks of the high-flying former trickle down to the economy-focused latter. Airport lounges that offer cozy chairs, free buffet spreads and an open bar while you wait to board? Those were reserved for the business traveler in the tailored suit. Erin Hurd writes for NerdWallet.

103
103
article thumbnail

Debt Collection Experts called up as advisers for top TV soap

UK debt collections

A leading Debt Collection Agency in the UK has been enlisted by the world’s longest running television soap to assist them with script writing for storylines. Coronation Street is watched by millions of television viewers every week in the UK and attracts a worldwide audience also. They are reportedly running a storyline involving Professional Debt Collectors and approach award-winning debt collection agency Federal Management for assistance.

article thumbnail

Connect, Care, Convert: Secrets to Establishing Trust with Niche Markets and Turning Them Into Clients

Speaker: Lynnette Khalfani-Cox, The Money Coach®

Niche markets represent a huge opportunity for the financial services industry in America. From college students and women to communities of color and low-to-moderate-income households, niche populations have specialized financial needs – but they often underutilize many valuable financial products and services. How can you better connect with these consumers?

article thumbnail

Not Reading Collection Letter Leads Judge to Remand FDCPA Case Back to State Court

Account Recovery

The threshold for establishing that you suffered a concrete injury in violation of the Fair Debt Collection Practices Act upon receiving a collection letter may be higher than its ever been for a plaintiff, but I think everyone can agree that claiming you did not even appear to read it is going to cause problems … The post Not Reading Collection Letter Leads Judge to Remand FDCPA Case Back to State Court appeared first on AccountsRecovery.net.

article thumbnail

Which MLA Safe Harbor Are You Using? Recent Decision Highlights Overlap and Distinction Points

Troutman Sanders

A recent federal court decision from the Northern District of Texas offers some useful lessons and insights for creditors relying on the Military Lending Act’s (MLA) safe harbors for verifying whether a consumer is a “covered borrower.”. In Greenwood v. Cottonwood Financial, Ltd. , 2022 WL 3754706 (N.D. Tex. 2022) ( see also court decision here ), the plaintiff obtained a high-APR cash advance from a lender that used status reports from a nationwide consumer reporting agency (CRA) to verify appl

Lender 52
article thumbnail

3 Common Types of Life Insurance Fraud — and How to Stay Savvy

Nerd Wallet

Fraud is a persistent problem for the insurance industry, and it’s one we all pay for. The Coalition Against Insurance Fraud estimates it costs insurers $308.6 billion a year industrywide, leaving customers to recoup the losses with higher rates. People commit life insurance fraud to the tune of $74.7 billion a year, according to the. Katia Iervasi writes for NerdWallet.

102
102
article thumbnail

Meet Our 2023 FICO Decisions Awards Judges

Fico Collections

Home. Blog. FICO. Meet Our 2023 FICO Decisions Awards Judges. Panel of 8 global experts to review outstanding results with AI, machine learning and digital transformation. Saxon Shirley. Thu, 05/12/2022 - 10:29. by Nikhil Behl. expand_less Back To Top. Thu, 09/29/2022 - 15:15. FICO has announced its panel of independent judges for the 2023 FICO® Decisions Awards , which honor businesses achieving outstanding results using analytics and decision management technology to grow their business, mana

Retail 52
article thumbnail

ERM Program Fundamentals for Success in the Banking Industry

Speaker: William Hord, Senior VP of Risk & Professional Services

Enterprise Risk Management (ERM) is critical for industry growth in today’s fast-paced and ever-changing risk landscape. When building your ERM program foundation, you need to answer questions like: Do we have robust board and management support? Do we understand and articulate our bank’s risk appetite and how that impacts our business units? How are we measuring and rating our risk impact, likelihood, and controls to mitigate our risk?

article thumbnail

Article Details Collection Efforts of Nonprofit Hospital From Individuals Eligible for Charity Care

Account Recovery

A nonprofit healthcare system that is already being sued by the Attorney General of Washington for its debt collection practices has now been spotlighted by The New York Times for the “pressure” it put on patients to pay their debts, even though they may have been eligible for charity care. The article shares details of … The post Article Details Collection Efforts of Nonprofit Hospital From Individuals Eligible for Charity Care appeared first on AccountsRecovery.net.

article thumbnail

FTC Notice of Proposed Rulemaking for Voluntary Products in Automobile Finance Transactions

Troutman Sanders

Please join Troutman Pepper Partner Chris Willis and his guests and colleagues Alan Wingfield and Brooke Conkle as they discuss the Federal Trade Commission’s (FTC) recent Notice of Proposed Rulemaking governing voluntary products in automobile finance transactions. During the podcast, they examine the requirements imposed on both advertising practices and the sales process and what it means for the automotive industry.

Trade 52
article thumbnail

Medicare Part B 2023 Premiums Dip, Bucking Inflation Trends

Nerd Wallet

While inflation is pushing up prices for almost everything else, Medicare is about to be less expensive. Medicare Part B premiums will go down for 2023, according to an announcement Tuesday by the Centers for Medicare & Medicaid Services, or CMS. The monthly premium for Medicare Part B will fall to $164.90 in 2023 for. Alex Rosenberg writes for NerdWallet.

101
101
article thumbnail

Greg Meese and Ed Purcell Present the Rules of Small Wireless Facility Siting to a National Audience.

Price Meese

Greg Meese and Ed Purcell will be presenting a nation-wide webinar for Thomson Reuter’s West Legal Education Center entitled “Rules of the Road-Siting Small Wireless Facilities in the Public Rights-of-Way” on October 5, 2022 at 12:00 p.m. Fifth generation (“5G) wireless technology is the future of communications in the United States. Small wireless facilities, located in every city’s public right-of-way, will be needed to roll out these new 5G services.

article thumbnail

You Put in a Full Work Week. Shouldn’t Your Collections Software Do the Same?

Discover a modern, cloud-based collection system that never takes a rest day. MeridianLink® Collect is an intuitive platform with advanced customization options developed to simplify the collections process. Here are four ways MeridianLink Collect can support your team: Omnichannel communications Compliance rules & checklists Workflows & queues One interface with supporting integrations And that’s just the start.