National Service Bureau

MARCH 29, 2015

Debt is almost everywhere you look, and there are as many types of collections as there are debts - think education, consumer, legal services, etc. Medical debt, however, is different than most of these, and therefore it warrants a different collection model. We at NSB strive to preserve human dignity in all aspects of all collections, but our medical collections staff are also specially trained to deal with patients who owe money from medical procedures.

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FDCPA Defense

MARCH 23, 2015

The FDCPA prohibits a collector from placing “any language or symbol” on a debt collection envelope, other than the collector’s address. That’s right, you read that sentence correctly – absolutely nothing can be safely placed on the envelope, except for the collector’s address. A collector cannot even put its own name on the envelope, unless the collector is certain the name does not indicate that the company is in the debt collection business.

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National Service Bureau

MARCH 29, 2015

The collections industry can get a bad rap in the news sometimes. As with most things, however, the bad news is usually attributable to a few bad apples, rather than the status quo. Collection agencies fill an important and necessary role in all sorts of industries - the trick is to find a collection agency that works for you. Click below to read the top three questions to ask yourself when you’re searching for the right partner in debt collection.

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National Service Bureau

MARCH 29, 2015

Debt collection horror stories are all too common. Threats of jail time, obscene language, stalking and harassment are frequently in the news, and CFPB statistics show a large rate increase in 2014 debt collection complaints as compared to 2013 when they started publishing data. According to the Consumer Financial Protection Bureau there were 38,751 Debt Collection complaints filed in 2014, a 67% increase from the average rate in 2013.

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Speaker: Erika R. Bales, Esq.

When we talk about “compliance and security," most companies want to ensure that steps are being taken to protect what they value most – people, data, real or personal property, intellectual property, digital assets, or any other number of other things - and it’s more important than ever that safeguards are in place. Let’s step back and focus on the idea that no matter how complicated the compliance and security regime, it should be able to be distilled down to a checklist.