January, 2023

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4 proven ways to make debt collections easier for your business

American Profit

Just about every business we encounter wants to make the process of getting paid on time much easier. Getting late-paying customers to the table and small business debt collections can become an area where many organizations just do not have the available resources. Take, for example, the lawn care company that works from sunrise to sunset and deals with a labor shortage.

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6 Risky Clients that May Not Pay On Time

Enterprise Recovery

As a business that works with other businesses, the expectation is that they'll pay for the goods and services you're providing. Unfortunately, delinquency and debt in business relationships is a very real, all-to-common problem. If you pay attention, there are glaring red flags that could provide clues that some clients could be problematic. Here are six types of risky B2B client behaviors that might indicate they won't pay on time.

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Keeping the lines of communication as open as possible

American Profit

By Brian L. The saying goes, “actions speak louder than words” when it comes to showing who you are or what you are capable of accomplishing. In the debt collection industry, words are what speak louder than actions. Your choice of words will determine what actions follow. With conversations being made over the phone, the opportunity is there to build a relationship with a consumer so that both parties can come to an understanding, reaching a resolution that may have been a long time in the mak

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Judge Dismisses FCRA, FDCPA Case Over ‘Laundry List’ of Violations

Account Recovery

A Magistrate judge in California has recommended that a defendant’s motion to dismiss be granted, although saying the plaintiff should have the opportunity to submit an amended complaint, in a Fair Debt Collection Practices Act and Fair Credit Reporting Act case that contained a “laundry list” of alleged violations without any factual allegations to substantiate … The post Judge Dismisses FCRA, FDCPA Case Over ‘Laundry List’ of Violations first appeared on AccountsRecover

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You Put in a Full Work Week. Shouldn’t Your Collections Software Do the Same?

Discover a modern, cloud-based collection system that never takes a rest day. MeridianLink® Collect is an intuitive platform with advanced customization options developed to simplify the collections process. Here are four ways MeridianLink Collect can support your team: Omnichannel communications Compliance rules & checklists Workflows & queues One interface with supporting integrations And that’s just the start.

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CFPB Proposes Rule to Rein in Excessive Credit Card Late Fees

Consumer Finance

Today, the Consumer Financial Protection Bureau (CFPB) proposed a rule to curb excessive credit card late fees that cost American families about $12 billion each year. Major credit card issuers continue to profit off a junk fee protected by an immunity provision that allows issuers to escape scrutiny of otherwise illegal late fees.

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Business CCJ’s double whilst firms in significant distress soars

UK debt collections

Business CCJ’s have doubled in the last quarter says the latest Red Flag Report from Begbies Traynor. Latest data has laid bare the struggles facing UK business during the current economic crisis. 610,405 business rated as being in “significant” financial distress in Q4 2022. This figure is up 4 per cent from the same period for 2021. “Critical” financial distress, meanwhile, increased 36 per cent from Q4 2021 to Q4 2022 and was up 10 per cent between Q3 and Q4 2022.

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Losing Accountants? Here's How to Help Your Accounting Team

Enterprise Recovery

The Wall Street Journal is reporting that the number of accountants and university students that are studying accounting is falling. The long hours, especially during tax season, are turning off young recruits. Enterprise corporations are offering college credits and higher pay to entice more people into the field. Let's evaluate what accountants do at your business and what to do when your accounting team is dwindling.

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Can an Insurance Broker Be Liable if a Loss Is Not Covered by Insurance?

Jimerson Firm

What happens when, due to a negligent error by the insurance broker, a business suffers property damage that is either not covered, or not fully covered, by what the insured thought was an insurance policy they purchased through the broker to cover the risk? Can the insured look to its insurance broker to cover the uninsured loss? In certain types of circumstances, the answer may be yes, and the insurance broker may be found liable to the insured for such an uncovered loss.

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Healthcare Billing Statements Source of Frustration for Consumers: Survey

Account Recovery

Fewer than one-third of individuals feel extremely confident that they would be able to identify an error on a medical bill, and half of those individuals who participated in a survey have had bills with incorrect charges of at least $200, according to the results of a recently released survey. For many companies in the … The post Healthcare Billing Statements Source of Frustration for Consumers: Survey first appeared on AccountsRecovery.net.

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ERM Program Fundamentals for Success in the Banking Industry

Speaker: William Hord, Senior VP of Risk & Professional Services

Enterprise Risk Management (ERM) is critical for industry growth in today’s fast-paced and ever-changing risk landscape. When building your ERM program foundation, you need to answer questions like: Do we have robust board and management support? Do we understand and articulate our bank’s risk appetite and how that impacts our business units? How are we measuring and rating our risk impact, likelihood, and controls to mitigate our risk?

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CFPB Issues Guidance to Root Out Tactics Which Charge People Fees for Subscriptions They Don’t Want

Consumer Finance

The Consumer Financial Protection Bureau (CFPB) issued a new circular affirming that companies offering “negative option” subscription services must comply with federal consumer financial protection law. Negative option programs include subscription services that automatically renew unless the consumer affirmatively cancels, and trial marketing programs that charge a reduced fee for an initial period and then automatically begin charging a higher fee.

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New FHFA Credit Score Rules Could Broaden Homeownership Access

Nerd Wallet

Kate Wood writes for NerdWallet. Email: kwood@nerdwallet.com. Twitter: @[link]. The article New FHFA Credit Score Rules Could Broaden Homeownership Access originally appeared on NerdWallet.

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A Divided Orlando: A Look at the City’s Racial Wealth Gap

Prosperity Now

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Why Happy B2B Clients Save Money

Enterprise Recovery

Does it actually cost more to attract new clients than keep current ones? That can only be decided when you consider the cost of your time and the value of your clients. Nevertheless, happy clients are usually your most loyal clients, and they'll likely recommend your goods and services to others. Let's identify strategies for keeping your existing B2B clients happy so you can maintain a strong, long-lasting business relationship and save money along the way.

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10 Ways to Improve Payment Collections with Salesforce

For finance teams using Salesforce’s powerful CRM technology, automation can transform accounts receivable processes, driving efficiency and delivering measurable results like cost savings, reduced customer churn, and lower DSO.

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Not Your Keys, Not Your Coin: Bankruptcy Court Looks to Contract Law to Determine Consumer Interest-Bearing Crypto Deposits Belong to Celsius’ Bankruptcy Estate

Troutman Sanders

Throughout the latter half of 2022, filing for bankruptcy became a reality for many high-profile crypto firms. The resurgence of “crypto winter” has brought many crypto-related entities to their proverbial knees. Indeed, in November 2021, the total cryptocurrency market capitalization reached an all-time high of approximately $3 trillion. That figure has decreased substantially, and today hovers around $850 billion — a 70% drawdown.

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Complaint Accuses Collector of Attempting to Collect on Settled Debt

Account Recovery

EDITOR’S NOTE: This article is part of a series that is sponsored by WebRecon. WebRecon identifies serial plaintiffs lurking in your database BEFORE you contact them and expose yourself to a likely lawsuit. Protect your company from as many as one in three new consumer lawsuits by scrubbing your consumers through WebRecon first. Want to learn more? Call … The post Complaint Accuses Collector of Attempting to Collect on Settled Debt first appeared on AccountsRecovery.net.

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CFPB and New York Attorney General Sue Credit Acceptance for Hiding Auto Loan Costs, Setting Borrowers Up to Fail

Consumer Finance

Today, the Consumer Financial Protection Bureau (CFPB) and the New York State Office of the Attorney General sued a predatory auto lender, Credit Acceptance Corporation, for misrepresenting the cost of credit and tricking its customers into high-cost loans on used cars.

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Home Shoppers to Face High Rates, Economy With Resolve

Nerd Wallet

Elizabeth Renter writes for NerdWallet. Email: elizabeth@nerdwallet.com. Twitter: @elizabethrenter. The article Home Shoppers to Face High Rates, Economy With Resolve originally appeared on NerdWallet.

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Connect, Care, Convert: Secrets to Establishing Trust with Niche Markets and Turning Them Into Clients

Speaker: Lynnette Khalfani-Cox, The Money Coach®

Niche markets represent a huge opportunity for the financial services industry in America. From college students and women to communities of color and low-to-moderate-income households, niche populations have specialized financial needs – but they often underutilize many valuable financial products and services. How can you better connect with these consumers?

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Great News to Share with Your VITA Volunteers to Get Your Tax Season Going!

Prosperity Now

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Understanding and Managing Your Business-to-Business Receivables

Enterprise Recovery

As a business owner, it's important to stay on top of your accounts receivable, especially when it comes to business-to-business (B2B) transactions. Accounts receivable refers to the money that your clients owe your company for goods or services that have been provided but not yet paid for. B2B accounts receivable management can be a bit more complex than consumer (B2C) accounts receivable, so it's important to understand how to manage your accounts effectively.

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Downgrading Credit Card

Payment Savvy

If you are one of the ten million-plus American businesses with a merchant processing credit card account, the chances are you are aware of an industry term known as interchange. As with many aspects of banking and merchant processing among credit card issuers, the term represents something slightly confusing (at best) and incredibly bewildering (at worse), with lots of banking jargon and terminology thrown into the language to confuse you a little further.

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Daily Digest – January 20. Complaint Alleges Attempts Made to Collect After Responding to Cease Complaint; Judge Grants MTD in FDCPA Case

Account Recovery

COMPLAINT ALLEGES ATTEMPTS TO COLLECT MADE AFTER RESPONDING TO CFPB COMPLAINT THAT THEY WOULD STOP Is telling a collector that you “will not be paying these accounts” the same as refusing to pay? Is that an interpretation that a collector should make? A consumer has filed a lawsuit against a collector for violating the Fair … The post Daily Digest – January 20.

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Successful Change Management with Enterprise Risk Management

Speaker: William Hord, Vice President of ERM Services

A well-defined change management process is critical to minimizing the impact that change has on your organization. Leveraging the data that your ERM program already contains is an effective way to help create and manage the overall change management process within your organization. Your ERM program generally assesses and maintains detailed information related to strategy, operations, and the remediation plans needed to mitigate the impact on the organization.

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CFPB Issues Report on TransUnion, Experian, and Equifax

Consumer Finance

Today, the Consumer Financial Protection Bureau (CFPB) released an annual report that details improvements and deficiencies in the nationwide consumer reporting companies’ responses to consumer complaints transmitted by the CFPB.

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Supreme Court’s Student Loan Decision Will Impact Black Women Most

Nerd Wallet

Cecilia Clark writes for NerdWallet. Email: cclark@nerdwallet.com. The article Supreme Court’s Student Loan Decision Will Impact Black Women Most originally appeared on NerdWallet.

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New York Enacts Law Protecting Individuals from Discrimination Based on Citizenship or Immigration Status

Troutman Sanders

On December 23, New York Governor Hochul signed into law Assembly Bill A6328A amending New York Executive Law § 292, known as the New York State Human Rights Law, to add citizenship and immigration status to the list of covered protected characteristics. Among other things, the new law expressly prohibits discrimination against any applicants for credit based on their citizenship or immigration status.

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PDCflow Releases Card Verify for Credit Card Transaction Authentication

PDC Flow

Validating credit card information before a transaction is submitted can eliminate failed payments. To help merchants ensure card data is accurate before a transaction is processed, PDCflow announces the new Card Verify feature. Card Verify Benefits Companies with too many failed credit card payments lose out on revenue and waste staff time contacting customers for alternative card numbers.

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How Preparation and Strategy Can Be Used to Fight and Defeat Any Ransomware Attack

Speaker: Karl Camilleri, Cloud Services Product Manager at phoenixNAP

Did you know that 2021 was a record-breaking year for ransomware? The days of a “once in a while” attack against businesses and organizations are over. Cyberthreats have become a serious issue. With 495.1 million attacks, the threat marked a 148% increase compared to 2020 and was the most expensive year on record! As a result, data protection needs to be a concern for most banks, businesses, and information technology specialists.