TCPA
JULY 20, 2020
Another court decision reminds us that conclusory allegations that an agency relationship exists should not be sufficient to impute TCPA liability on the alleged beneficiary of a messaging campaign.
Credit Corp
JULY 20, 2020
According to the Consumer Financial Protection Bureau, around 2.3 million car loans originate every year. Car loans can take years to pay off. So when you finally pay it off, you might be wondering—now what? What happens when you pay off your car? What should you do with the money you were previously putting towards your monthly payments? We’ve got a few ideas, but keep in mind that everyone’s finances are different.
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Debtor Daddy
JULY 20, 2020
Most Office Managers find the task of Accounts Receivable (AR) more difficult than other tasks because it requires a great deal more emotional energy, patience, persistence and organization to keep it under control. Why? You’re talking to customers. Therefore care and tact are needed in order to ask for payment and resolve issues positively. Everything that happens ‘after invoice’ impacts your customer’s experience with your brand.
Collection Industry News
JULY 20, 2020
A new study from a novel startup shows COVID-19 is severely affecting Americans’ ability to pay bills. Yet the language the financial and collections industry uses is a touch disturbing. But does she need treatment? (An image from the Symend website.). Screenshot by ZDNet. Things are dire and, I suspect, for many people they may not get better for a long time.
Speaker: Erika R. Bales, Esq.
When we talk about “compliance and security," most companies want to ensure that steps are being taken to protect what they value most – people, data, real or personal property, intellectual property, digital assets, or any other number of other things - and it’s more important than ever that safeguards are in place. Let’s step back and focus on the idea that no matter how complicated the compliance and security regime, it should be able to be distilled down to a checklist.
Debtor Daddy
JULY 20, 2020
Accounts Receivable (AR) is more difficult than other “admin” tasks because it requires a great deal more emotional energy, patience, persistence and organization to keep it under control. There are a few reasons why: You’re talking to customers. Therefore care and tact are needed in order to ask for payment and resolve issues positively. Everything that happens ‘after invoice’ impacts your customer’s experience with your brand.
Creditor Collections Today brings together the best content for creditors and collection professionals from the widest variety of industry thought leaders.
Troutman Sanders
JULY 20, 2020
Like most industries today, Consumer Financial Services businesses are being significantly impacted by the novel coronavirus (COVID-19). Troutman Pepper has developed a dedicated COVID-19 Resource Center to guide clients through this unprecedented global health challenge. We regularly update this site with COVID-19 news and developments, recommendations from leading health organizations, and tools that businesses can use free of charge.
True Accord
JULY 20, 2020
iA Strategy & Tech , a conference built for strategy, technology, and analytics professionals in the credit and collections industry , kicks off this week. The team at TrueAccord is busy preparing for three days of insightful sessions, digital networking, and country music. Here are the sessions we’re most excited about: 1. The Path to Innovation Part I – The Industry Outlook and Guidance to Help Weather the Storm.
Troutman Sanders
JULY 20, 2020
Enforcement of the California Consumer Privacy Act (CCPA) began July 1, 2020. Our privacy team at Troutman Pepper includes several attorneys who worked in an attorney general’s office. This privacy regulatory team has identified six areas of enforcement likely to catch the California Office of the Attorney General’s (OAG) attention, which arguably holds sole regulatory enforcement authority under the Act.
Arbeit Software
JULY 20, 2020
Although remote work in the construction sector does not allow on-site projects to progress due to the physical nature of the job, support staff such as architects, engineers, and administrative roles can take advantage of virtual conferencing as opposed to in-person meetings.
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Better Credit Blog
JULY 20, 2020
If your credit score is low, you may have a difficult time opening a checking account. Millions of Americans go without a basic checking account, resorting to pre-paid debit cards and check cashing businesses because their bad credit is holding them back. But a bank account is a critical part of a strong financial plan, one that can help you on your path to improving your credit.
Burr Forman
JULY 20, 2020
In a recent case involving multiple issues—Title VII of the Civil Rights Act of 1964, constructive discharge, and state law claims among them— the U.S. 4th Circuit Court of Appeals (which covers South Carolina employers) outlined standards it will use to determine a punitive damages award based on vicarious liability. Many issues were appealed. In the following article, we’re focusing only on the Title VII punitive damages portion of the decision.
Micro Bilt
JULY 20, 2020
Just when businesses were beginning to reopen and people were beginning to return to the office, another rise in confirmed cases of COVID-19 has left many employers scrambling to bring new talent into a well-depleted fold.
Jimerson Firm
JULY 20, 2020
In 2013, the Legislature enacted Section 702.015 , Florida Statutes, which sets forth new pleading requirements for residential foreclosure actions. At that time, the Legislature requested the Florida Supreme Court to amend the Florida Rules of Civil Procedure to provide expedited foreclosure proceedings in conformity with Section 702.015. As such, the Florida Supreme Court enacted Rule 1.115.
Speaker: William Hord, Senior VP of Risk & Professional Services
Enterprise Risk Management (ERM) is critical for industry growth in today’s fast-paced and ever-changing risk landscape. When building your ERM program foundation, you need to answer questions like: Do we have robust board and management support? Do we understand and articulate our bank’s risk appetite and how that impacts our business units? How are we measuring and rating our risk impact, likelihood, and controls to mitigate our risk?
Public Citizen
JULY 20, 2020
by Jeff Sovern. Politico has a summary of the McConnell bill here. It immunizes schools, colleges, charities, and businesses that follow public health guidelines from liability for negligently infecting consumers with the virus. But many public health guidelines are written in terms of what is feasible or possible, meaning that the entities subject to the bill could argue that protections are not possible or feasible (e.g., "Modify the alignment of workstations, including along processing l
Prosperity Now
JULY 20, 2020
Prosperity Now’s 1:1 Fund made adjustments to the Graduation Fundraising Campaign planned for June to address the ways the COVID-19
Public Citizen
JULY 20, 2020
Today, the Office of the Comptroller of the Currency issued a proposed rule to overturns the “true lender” rule that courts have used since the early 1800s to prevent evasions of state usury laws. The deadline to submit comments on the OCC’s proposal is September 3, 2020. In a statement, the National Consumer Law Center warned that the proposal would turn state usury laws into a "dead letter" and eviscerate power that states have had since the time of the American Revolution to protect
Collection Industry News
JULY 20, 2020
Barr v. Am. Ass’n of Political Consultants, Inc. , 2020 WL 3633780, 591 U.S. __ (2020).[1]. Earlier this month, the Supreme Court held, in a fractured decision yielding multiple concurring or dissenting opinions, that the 2015 government-debt exception to the Telephone Consumer Protection Act (the TCPA) permitting robocalls to cellphones solely to collect a debt owed to or guaranteed by the United States violated the First Amendment, affirming the Fourth Circuit’s decision.
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NACM
JULY 20, 2020
In times of such economic uncertainty, any sign of optimism can be a positive ray of light and, in this case, that is in the form of construction leader confidence. According to Associated Builders and Contractors' (ABC) Construction Backlog Indicator (CBI), construction leaders in the U.S. showed increased confidence in June as it pertained to sta.
Collection Industry News
JULY 20, 2020
DEBT COLLECTORS, facing growing demands to freeze the collection of debt across the country amid the economic hardship caused by the coronavirus pandemic, are mobilizing their lobbyists to push back. In New York, residents are receiving a 30-day reprieve from the collection of state-owned medical and student debt. Chicago Mayor Lori Lightfoot this week similarly announced an end to the collection of city debt, including late parking fines, through at least April 30.
Credit Corp
JULY 20, 2020
Making payments late or missing payments completely spells bad news for your credit rating. When you miss too many payments, your creditor may charge off the debt. When your debt is charged off as a bad debt, don’t fool yourself into thinking it goes away. A charged off debt can lead to harassing phone calls, garnished wages, and a major drop in your credit score.
Collection Industry News
JULY 20, 2020
To the Editor: . If you’ve checked the news, odds are you’ve seen or heard the misleading reports about debt collectors targeting consumers during the ongoing Covid-19 pandemic. This is simply not true, and perpetuating this misinformed criticism further hinders our ability to help find solutions for all parties involved. Our industry is dedicated to ensuring consumers land on their feet when this is all over, while doing our part to contribute to our country’s broader economic recovery.
Speaker: Dr. Karen Hardy, CEO and Chief Risk Officer of Strategic Leadership Advisors LLC
Communication is a core component of a resilient organization's risk management framework. However, risk communication involves more than just reporting information and populating dashboards, and we may be limiting our skillset. Storytelling is the ability to express ideas and convey messages to others, including stakeholders. When done effectively, it can help interpret complex risk environments for leaders and inform their decision-making.
Troutman Sanders
JULY 20, 2020
The Federal Trade Commission (“FTC”) held its public workshop on the proposed changes to the Safeguards Rule under the Gramm-Leach-Bliley Act of 1999 (“GLBA”). The FTC has not updated the Safeguards Rule since implementing it in 2003. With substantial developments in the way businesses increasingly depend and operate using non-public personal information through electronic means (such as during the COVID-19 outbreak ), the FTC has stated it seeks to modify the Safeguards Rule to “add more detail
Collection Industry News
JULY 20, 2020
There have been several court decisions to come down the pipeline regarding legal-related language and disclosures in collection letters. For example, the Southern District of New York recently dismissed a complaint where the crux was letter language that stated, “[Creditor] will send your account to an attorney for possible legal action” if a payment arrangement is not made.
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