Fri.Jul 31, 2020

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How to Win Back Clients After COVID-19

Enterprise Recovery

Businesses and organizations are pushing through the effects of the pandemic on the economy, their industry or their customer response. At the time of writing this, there is no such thing as "after COVID-19" however experts are learning more each day. While everyone is searching for the next normal, it's important to consider how the virus has affected your client relationships and customer service.

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Judge Grants MSJ for Defendant in FDCPA Dispute Case Thanks to BFE Defense

Account Recovery

A District Court judge in Indiana has granted a defendant’s motion for summary judgment after it was sued for violating the Fair Debt Collection Practices Act because it did not catch a debt that was disputed via fax because the collection agency was entitled to the Bona Fide Error defense. A copy of the ruling … The post Judge Grants MSJ for Defendant in FDCPA Dispute Case Thanks to BFE Defense appeared first on AccountsRecovery.net.

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Collection Tactics to Recover Unpaid Credit Card Debt

Nexa Collect

Credit card delinquency rates have been climbing since 2016. Average monthly balances have been trending up as well. And these figures are likely to worsen as the results of the pandemic mushroom out into the industry. The number of delinquent accounts will rise sharply, forcing companies into a defensive debt recovery position. If you find yourself in this position already, here are some tactics you can use to begin whittling these balances down.

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Debt Buyer to Forgive $300k in Loans After Agreement with Mass. AG

Account Recovery

The Attorney General of Massachusetts has reached a settlement with a debt buyer that will see it forgive about $300,000 in unpaid student loans and pay the Commonwealth $70,000 to be used to provide refunds to individuals who were misled by an online education company. Troy Capital purchased a portfolio of loans from The College … The post Debt Buyer to Forgive $300k in Loans After Agreement with Mass.

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From Complexity to Clarity: Strategies for Effective Compliance and Security Measures

Speaker: Erika R. Bales, Esq.

When we talk about “compliance and security," most companies want to ensure that steps are being taken to protect what they value most – people, data, real or personal property, intellectual property, digital assets, or any other number of other things - and it’s more important than ever that safeguards are in place. Let’s step back and focus on the idea that no matter how complicated the compliance and security regime, it should be able to be distilled down to a checklist.

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Brand Building Strategies for Debt Collection Agencies | Arbeit

Arbeit Software

Is brand building important in the debt collection industry? Sean Williams , Principal at Williams, Rush & Associates thinks so, and shares his strategies for building a positive reputation.

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Credit Cards That Offer Preapproval Without a Hard Pull

Nerd Wallet

Traditionally, when you apply for a credit card, the card issuer conducts what’s known as a “hard pull” on your credit report to determine your creditworthiness. Such hard inquiries can ding your credit scores temporarily. But several credit card issuers offer a pre-qualification or preapproval process that lets you avoid that hit to your scores, at least.

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Bill Introduced in Senate to Halt ‘Extraordinary’ Collection of Medical Debts During Pandemic

Account Recovery

A bill has been introduced in the Senate that would prevent healthcare providers from taking “extraordinary” collection actions for up to 18 months after the bill becomes law as a means of protecting consumers during the coronavirus pandemic. The COVID-19 Medical Debt Collection Relief Act, S.4350, was introduced by Sen. Chris Van Hollen [D-Md.] and … The post Bill Introduced in Senate to Halt ‘Extraordinary’ Collection of Medical Debts During Pandemic appeared firs

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Pension Plans: Definition and How They Differ From 401(k)s

Nerd Wallet

For some people, a pension is a route to retirement, but often it’s not the only way to get there. Here’s what pensions are, how they work and options if you don’t have access to a pension plan — or if the payouts will be too small to live off of in retirement. What is. Tina Orem is a writer at NerdWallet. Email: torem@nerdwallet.com. The article Pension Plans: Definition and How They Differ From 401(k)s originally appeared on NerdWallet.

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Daily Digest – July 31. Judge Grants MSJ for Defense Thanks to BFE; Debt Buyer to Forgive $300k After Agreement with Mass. AG

Account Recovery

JUDGE GRANTS MSJ FOR DEFENDANT IN FDCPA DISPUTE CASE THANKS TO BFE DEFENSE A District Court judge in Indiana has granted a defendant’s motion for summary judgment after it was sued for violating the Fair Debt Collection Practices Act because it did not catch a debt that was disputed via fax because the collection agency … The post Daily Digest – July 31.

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When It Comes to Collections Software, “Good Enough” Isn’t Good Enough

Are you finding some snags in your collections process? With delinquencies, and the number of consumers looking for payment assistance on the rise, it may be time to consider an efficient cloud-based software to support your team. Learn how MeridianLink® Collect has helped financial institutions like yours streamline collections processes.

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You received an OSHA citation, now what? Steps any business should consider in response to an OSHA citation

Jimerson Firm

Within the last six months an inspector from the Occupational Safety and Health Administration (“OSHA”) visited your premises and you just received a “Citation and Notification of Penalty” for violations allegedly identified during the OSHA inspection. Now what? OSHA citations can be confusing, frustrating, carry heavy penalties, and must be responded to within a rather short fifteen working days.

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State Farm Homeowners Insurance Review 2020

Nerd Wallet

Founded by a retired farmer and insurance salesman in 1922, State Farm is now one of the largest homeowners insurance companies in the U.S. In addition to homeowners insurance, State Farm sells car, life, umbrella and other insurance policies both online and through a network of more than 19,000 agents. State Farm is also financially. Sarah Schlichter is a writer at NerdWallet.

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State Attorneys General File Suit Against U.S. Department of Education

Troutman Sanders

Earlier this month, California Attorney General Xavier Becerra and Massachusetts Attorney General Maura Healey led a group of twenty-three attorneys general in a lawsuit against the U.S. Department of Education (the “Department”) and Secretary of Education Betsy DeVos (the “Secretary”). According to a news release from the California Attorney General’s Office, the lawsuit, filed in the Northern District of California, alleges the Department unlawfully repealed and replaced the 2016 “borrower def

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Transition From Work-at-Home Novice to Pro

Nerd Wallet

Months into working from home, it’s time to check in with yourself. How is your work-life balance? Have you figured out when and how you work best? And when did you last shower? As work and home life meld, it’s difficult to maintain boundaries, stay productive and take care of your mental health amid the. Sean Pyles is a writer at NerdWallet. Email: spyles@nerdwallet.com.

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ERM Program Fundamentals for Success in the Banking Industry

Speaker: William Hord, Senior VP of Risk & Professional Services

Enterprise Risk Management (ERM) is critical for industry growth in today’s fast-paced and ever-changing risk landscape. When building your ERM program foundation, you need to answer questions like: Do we have robust board and management support? Do we understand and articulate our bank’s risk appetite and how that impacts our business units? How are we measuring and rating our risk impact, likelihood, and controls to mitigate our risk?

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Collection Letter Showing a Zero Balance for Interest and Fees Did Not Violate the FDCPA

Troutman Sanders

The Middle District of Pennsylvania recently held that including line items for interest and fees in a debt collection letter when no interest or fees are sought does not violate the Fair Debt Collections Practices Act (“FDCPA”). In Reyes v. Associated Credit Servs. , No. 1:19-CV-01670 (M.D. Pa. July 6, 2020), the plaintiff received a letter from the defendant debt collection company, Associated Credit Services, Inc.

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World of Hyatt Reward Optimization for Beginners

Nerd Wallet

Although World of Hyatt isn’t one of the biggest hotel loyalty programs, it has a lot going for it. NerdWallet currently ranks Hyatt points as the most valuable hotel rewards currency, worth 1.9 cents each. Pair that with top-notch elite status benefits and exceptional high-end hotels and the program offers standout value. Where can you stay. Rand Shoaf is a writer at NerdWallet.

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The FCC Clarifies that Certain Communications to COVID-19 Patients Fall with TCPA’s “Emergency Purposes” Safe Harbor

TCPA

In a Public Notice issued July 28, 2020, the FCC confirmed that the TCPA’s safe harbor for calls or text messages made for “emergency purposes” applies to calls and text messages made by or on behalf of health care entities … Continue reading →

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Understanding Level Term Life Insurance

Nerd Wallet

Level term life insurance is a policy that has a level death benefit the entire time you own it. Your beneficiaries will get paid the same amount regardless of whether you die in the third year or 23rd year of your 30-year policy. It can also be called level benefit term life insurance, highlighting the. Andrew Marder is a writer at NerdWallet. Email: amarder@nerdwallet.com.

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You Put in a Full Work Week. Shouldn’t Your Collections Software Do the Same?

Discover a modern, cloud-based collection system that never takes a rest day. MeridianLink® Collect is an intuitive platform with advanced customization options developed to simplify the collections process. Here are four ways MeridianLink Collect can support your team: Omnichannel communications Compliance rules & checklists Workflows & queues One interface with supporting integrations And that’s just the start.

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Why Tenant Screening is Necessary in the Midst of Pandemic

Micro Bilt

The tenant screening process is designed to help you identify potential problem tenants. While the credit report may reveal economic issues that could affect a renter’s ability to pay rent. Criminal history may reveal violent and non-violent crimes.

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How to Navigate Hilton Honors Award Levels

Nerd Wallet

Whether you’re sitting on a pile of Hilton Honors points or are just starting your journey to rack them up, you’re likely curious about what types of rooms and hotels you can book using your points. Since Hilton does not offer an award chart, we’re here to help you navigate Hilton’s different booking award levels. Josh Garber is a writer at NerdWallet.

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Recovering Bad Debts With an Aggressive Collections Attorney

Collections Law

Debt recovery is one of the most challenging things to achieve during a case. Even when the court successfully rules in your favor, you are not guaranteed timely payment of either a Massachusetts judgment or a foreign judgment. Debtors can come up with a variety of excuses to refuse or delay payments for long periods of time. As a result, winning the case ultimately amounts to nothing for you because the main purpose was obtaining the monies owed by the debtor.

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Premium Cabin Availability for Spring 2021 Award Travel

Nerd Wallet

In spring 2020, as the coronavirus spread across the globe, travelers put their plans on hold, canceling trips and taking advantage of airlines’ new flexible change and cancellation policies. Months later, most of us still aren’t traveling, but we’re starting to look ahead to a time when it will be safe to fly again —. Dan Miller is a writer at NerdWallet.

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The Power of Storytelling in Risk Management

Speaker: Dr. Karen Hardy, CEO and Chief Risk Officer of Strategic Leadership Advisors LLC

Communication is a core component of a resilient organization's risk management framework. However, risk communication involves more than just reporting information and populating dashboards, and we may be limiting our skillset. Storytelling is the ability to express ideas and convey messages to others, including stakeholders. When done effectively, it can help interpret complex risk environments for leaders and inform their decision-making.

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Pending Home Sales Jump in June

NACM

Pending home sales continued to surprise in June, posting back-to-back months of improvement. According to the Pending Home Sales Index from the National Association of Realtors (NAR), sales in June increased 16.6%. Pending sales are also up more than 6% from June 2019.

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When Will a Second Stimulus Check be Delivered?

Debt

As warring congressional leaders play chicken with the nation’s fifth round of coronavirus-related relief, the only apparent certainty is a fresh round of stimulus checks will, eventually, find their way into America’s bank accounts. In a perfect world, the (Republican) Senate and (Democratic) House of Representatives would realize the economic urgency of the moment and work […].

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