Getting to Know Patricia Quezada of Progressive Management Systems
- Patricia Quezada started at Progressive Management Systems as a collector 25 years ago and is now the Director of Revenue Cycle at the company. It’s no surprise that if she were working somewhere else, she things she would most likely be a therapist. Helping people is something she is very good at. Read on to learn more about Patricia, why she will likely never take your word for something, and what standing true to her beliefs means to her.
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- This series is sponsored by TEC Services Group
Judge Denies MTD in FDCPA Case Over Unlawful Subpoena
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- A District Court judge in New York has denied a defendant’s motion to dismiss a Fair Debt Collection Practices Act case, ruling the $3,000 that the plaintiff spent to hire an attorney to represent him after he received what appeared to be a post-judgment deposition subpoena is enough for the plaintiff to have standing to pursue his claim.
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CFPB Issues Rule to Treat BNPL Like Credit Cards
- The Consumer Financial Protection Bureau yesterday issued an interpretive rule to ensure that Buy Now, Pay Later lenders adhere to the same consumer protections as traditional credit card issuers. This significant move mandates that BNPL lenders provide key protections, including the ability for consumers to dispute charges and receive refunds. This rule stems from extensive analysis and a 2022 CFPB study that revealed a tenfold increase in BNPL lending volumes between 2019 and 2021, alongside significant consumer risks such as debt accumulation and lack of standardized disclosures.
- More details here
Truecaller to Allow Customers to Have AI Answer Calls in Their Own Voice
- Truecaller, which bills itself as the world’s best Caller ID and Spam Blocking app has announced that its customers can now use an AI-powered voice assistant to answer calls in their own voice. Paying customers of the service will be able to replicate their voices using Personal Voice technology from Microsoft and will be able to greet and respond to calls. This means that companies making outbound calls may have those calls answered by a bot that sounds just like the person the company is trying to reach.
- More details here
WORTH NOTING: The number of kids being diagnosed with ADHD is on the rise … The flight routes that tend to have the most turbulence … A lot of people think that moving is very stressful … A quiz to test your Airport IQ … Mistakes that companies are making with AI that could hurt their return on investment … How to clear your browser’s cache and why you should … Millennials have taken to something called “quiet vacationing” where they go on vacation without asking for time off … First, there was the Met Gala. Then, there was the Debt Gala. Now, there is the Pet Gala.
Top 10 Thursday, part I
Top 10 Thursday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
