2019 Was a Turning Point. What’s Next?
Katabat
JANUARY 17, 2020
With a new decade commencing, there is no shortage of retrospectives. I believe 2019 will be remembered as a critical transformational year for the debt collection industry. Long-percolating patterns and pressures firmly coalesced around permanent shifts in digital consumer behavior (hello, TikTok!), late-cycle upticks in consumer credit default (the trough was actually WAY back in 2015), dramatic changes in technology for the industry, and meaningful new regulatory guidance.
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