CSA

NOVEMBER 29, 2019

As part of National Apprenticeship Week 2020, the CSA will be hosting its first Learning and Development Conference on 4 February 2020. Tickets cost ?50 per person and bookings are now open. Keynote speaker - Brad Burton. As well as fronting the CSA's #heretohelp campaign , Brad is an English entrepreneur and motivational speaker who founded the international business networking group 4Networking.

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CSA

NOVEMBER 29, 2019

By Peter Wallwork, CSA CEO. What can the public sector learn from the private sector in terms of best-practice debt collection? The UK government has been building closer working partnerships with the debt collection and debt advice sectors since 2016 when it established a ?Fairness Group? to support a wider mission of reducing debt-related mental health and suicide.

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Government Collections Debt Management Collection Agencies 40

CSA

NOVEMBER 29, 2019

By Peter Wallwork, CSA CEO. Existing funding models for the Financial Ombudsman are not as flawed as they are painted. The Financial Ombudsman Service (FOS) recently launched a consultation on future funding that pre-supposes the current funding model is flawed and isn?t working. In our opinion, however, the current model - where firms that generate the larger number of complaints account for a commensurately higher proportion of the funding ?

Consumer Credit 40

Consumer Credit Collections 40

CSA

NOVEMBER 29, 2019

By Peter Wallwork, CSA CEO. The #debtthreat campaign is talking to the wrong audience. Compliance can take a great deal of credit for bringing greater consistency in how a service is delivered, and in protecting consumers with common standards of treatment. Compliance also helps to protect the businesses themselves, assuring them that if they adhere to agreed processes and systems that they will not fall foul of their regulator, or leave themselves open to vexatious complaints.

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Creditors Consumer Credit Government Collections 40

Speaker: Erika R. Bales, Esq.

When we talk about “compliance and security," most companies want to ensure that steps are being taken to protect what they value most – people, data, real or personal property, intellectual property, digital assets, or any other number of other things - and it’s more important than ever that safeguards are in place. Let’s step back and focus on the idea that no matter how complicated the compliance and security regime, it should be able to be distilled down to a checklist.