Getting to Know Heather Taylor of State
- Her daughter’s slight oversimplification aside, Heather Taylor loves being able to flex her creative muscles every day as the director of marketing at State. The flexing allows her to do one of the things she does best — create something from nothing. Read on to learn more about Heather, why the relationships she has built in her career in this industry matter so much to her, and the international geographic connection that she shares with a certain individual in the industry whose name rhymes with Bike Bibb.
- More details here
- This series is sponsored by TEC Services Group
CFPB Faces First Lawsuit Over Dismantling
Related posts
- The Consumer Financial Protection Bureau is being sued by the City of Baltimore and Economic Action Maryland Fund, challenging the administration’s actions to defund the bureau. Adding to the turmoil, the CFPB has also fired several expert witnesses critical to ongoing cases against financial institutions accused of consumer harm, according to a published report, suggesting a broader retreat from its mission of protecting Americans from financial abuse.
- More details here
Companies Accelerating Tech Deployments
- LAS VEGAS — For anyone who has been in this industry for longer than it takes to drink a cup of coffee, you’ve no doubt heard some reference to how slow companies in credit and collections have been to adopting technology. Having a conversation during last night’s cocktail reception at RMAI’s annual conference, it was noted that as recent as five years ago, companies were still struggling with embracing digital collections, a situation which hasn’t changed much for some companies. But beyond embracing digital collections, the rapid interest and adoption of artificial intelligence technology is showing that the industry’s adoption and the pace of adoption, is accelerating at a rate that the industry has never seen before.
- More details here
South Dakota Lawmakers Split on Medical Debt Collection Bills
- Lawmakers in in South Dakota have taken opposing actions on two medical debt bills, advancing one that prohibits reporting medical debt to credit agencies while rejecting another that sought to limit when hospitals could send bills to collections.
- More details here
WORTH NOTING: Eight tools to help you get a better night’s sleep … As “Saturday Night Live” gets set to celebrate its 50th anniversary, a look back at some key moments and decisions that made the show what it is today … And here are 12 iconic moments from the first 50 years of the show … The best rom-coms to watch on Valentine’s Day … New Social Security payments are being made this week … My answer is “anytime,” but here is science weighing in on the best time to take a nap … Who is stressed the most about meeting their partner’s expectations on Valentine’s Day … The one thing you should do if you want to sharpen your memory.
Top 10 Thursday, part I
Top 10 Thursday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
