Collector Accused of Forcing ID Theft Victim to Pay Debt
- A collector is facing a Fair Debt Collection Practices Act lawsuit in Pennsylvania for allegedly misleading a borrower into believing she had a deadline to pay a debt and for attempting to collect two other debts where the plaintiff was the victim of identity theft, after the plaintiff traveled to Texas — where the alleged thefts took place — to try and straighten things out.
- More details here
- This series is sponsored by WebRecon
Judge Dismisses FCRA, FDCPA Claims For Failure to State Claim
Related posts
- A District Court judge in North Carolina has granted a defendant’s motion to dismiss after it was sued for allegedly violating the Fair Credit Reporting Act and the Fair Debt Collection Practices Act, ruling that the plaintiff’s amended complaint did not contain enough information to allege that a violation of either statute had taken place.
- More details here
Number of Deepfake Attacks Against Contact Centers Growing: Report
- Deepfake attacks are becoming a significant threat to contact centers, according to a report from Pindrop, a company focused on voice technology that works with companies in the financial services industry. The report highlights a worrying trend: fraudsters are increasingly using deepfake technology to deceive contact center agents and commit financial fraud.
- More details here
Acting Comptroller Discusses Importance of Consumer Financial Health
- Consumers who are financially healthy are able to pay their debts. That means it behooves companies in the credit and collection industry to do what they can to help consumers remain financially healthy. It is under that purpose that Michael Hsu, the acting Comptroller of the Currency, a regulator that oversees national banks across the country, gave a speech yesterday on the topic of consumer financial health and outlined what companies in the financial services industry should be doing to help consumers in this area.
- More details here
WORTH NOTING: A list of 10 candidates to be Donald Trump’s running mate … Nearly two-thirds of middle-class Americans say that they are struggling financially … Employees don’t want PTO – they want to do something called “quiet vacation” instead … On National Donut Day, here is a list of the highest-rated local donut shops on Yelp … A top eBay reseller shares the mistakes to avoid when using the platform … Things to know before shopping for discounts at retailers like Target and Walmart … How to spot a deepfake from the maker of a tool that detects them … Quicksand isn’t just something you see in the movies.
Funny Friday, part I
Funny Friday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
