Collector Sued for Sending Email After Consumer Allegedly Requested Communications be Ceased
- Parsing the language of a possible dispute/refusal to pay/cease communication message from a consumer might be the riskiest of minefields for companies in the credit and collection industry today. There are consumers who are genuinely trying to inform a collection operation of their situation, there are those that are genuine and using language they found on social media which purports to “work at getting debt collectors off your back”, and there are those who are using the message as a stall tactic or trying to get out of paying the debt altogether. How can you know which of those situations is yours when you receive a message from a consumer that says, “Going through some financial hardship right now and I can’t spare a dime right now”? Especially when the message is proactive and sent before you have any communication with the individual?
- More details here
- This series is sponsored by WebRecon
Judge Reduces Attorney Fee Award in ‘Uncomplicated’ FDCPA Case
- A District Court judge in Indiana has reduced the requested amount of attorney’s fees by more than 50% in a Fair Debt Collection Practices Act (FDCPA) case, noting the “significant concerns” not only with the amount sought by the plaintiff but also the work expended in an “uncomplicated” case.
- More details here
FCC Extends Part of TCPA Revocation Rule Deadline to 2026
- Days before a new rule was set to go into effect, the Federal Communications Commission (FCC) yesterday granted a one-year extension for a key provision of the rule related to the Telephone Consumer Protection Act that impacts how companies were going to be required to process revocation requests from consumers.
- More details here
North Carolina Legislature Considers Diverging Paths for Debt Settlement: Regulation vs. Prohibition
- A pair of bills have been introduced in the North Carolina legislature that aim to overhaul the debt settlement industry, albeit by different means. One bill seeks to license and regulate debt settlement providers, while the other seeks to eliminate it entirely.
- More details here
PRA Group Announces Leadership Succession Plan
- PRA Group, Inc., a global leader in acquiring and collecting nonperforming loans, today announced that its Board of Directors has appointed President of PRA Group Europe Martin Sjolund to serve as President and Chief Executive Officer (CEO), effective June 17, 2025.
- More details here
WORTH NOTING: Call it the “James Bond” effect — a lot of men feel more confident when wearing a suit or tuxedo … Money tips from a personal finance columnist on how to deal with tariffs … How long you should wait between meals, according to nutrition experts … This is a change at the top that I fully support … Letting your mind wander might help you more than you think … What was once a joke in an episode of “The West Wing” has come to life … The three professions most likely to become extinct because of AI … How mail delivery is changing , starting this month.
Trailer Tuesday, part I
Trailer Tuesday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
