GETTING TO KNOW CHRISTY EGLER OF RELIANT CAPITAL SOLUTIONS
- Getting a bachelor’s degree is an accomplishment for anyone. Doing it while working full-time and with three kids at home tells you everything about Christy Egler that you need to know. But you should still read the rest of her profile, if only because she and Wayne Gretzky share the same outlook on life. Read on to learn more about Christy and why she has fallen in love with the collections industry.
CFPB SUES DEBT COLLECTOR
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- The Consumer Financial Protection Bureau yesterday announced it had filed a lawsuit against a debt collector, accusing it of violating the Fair Debt Collection Practices Act and Consumer Financial Protection Act by sending collection letters using the letterheads of its clients — district attorneys’ offices — to collect on outstanding debts without identifying itself or that the letter is coming from a debt collector.
SETTLEMENT REACHED WITH BLIND PATIENT AFTER COLLECTION LETTERS NOT SENT IN BRAILLE
- A healthcare provider has reached a settlement in a lawsuit that accused it of violating the Americans with Disabilities Act by not sending collection letters to a blind patient in braille, as the patient requested.
THE POSITIVE SPIRAL OF PRODUCTION THAT TRAINING CAN CREATE
- It can be tough for a collector to not give up on a collection call when an individual on the other end of the phone says something along the lines of, “I can’t pay this today” or “I don’t want to pay it.” But one of the qualities that separates good collectors from great collectors is the understanding that hearing “I can’t pay this today” does not mean the call is over. Collectors need to distinguish between empathy and leniency and make sure to do all they can to try and work with individuals to find a way to repay their debts.
WORTH NOTING: How parents can help kids who are scare or anxious because of the pandemic … For people who have ever wanted to spend the night in a toy store … How to reduce the spread of COVID-19 indoors … Why you will still need to wear a facemask, even after you are vaccinated against COVID-19 … Plastic surgeons are busier, thanks to Zoom … A lot of people — even those making more than $100,000 a year — never expect to retire … Gift subscription ideas for kids … The year in pictures, from The New York Times.
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The Daily Digest is sponsored by Microbilt. Designed to help debt collection professionals, MicroBilt’s platform of recovery and skip tracing tools provide quick, convenient, and current data that help you prioritize and successfully track people down and collect. Keep your skip tracing and debt recovery efficient and effective! Contact us to find out about our 90 Day Try Us Program. Call 800-884-4397 or visit www.microbilt.com.
