Friday, May 16, 2025
AccountsRecovery.net
  • Home
  • News
    • Compliance
      • FCRA
      • FDCPA
      • TCPA
    • Daily Digest
    • Debt Buying
    • Economy
    • General News
    • Getting to Know
    • Healthcare
    • Student Loans
    • Technology
  • Webinars
    • Upcoming Webinars
    • Webinar Recordings
    • W.A.R.M. – Webinar Streaming Channel
  • Jobs
  • Videos
    • Ask The Credit Reporting Expert
    • Behind The Curtain
    • Between The Briefs
    • Customer Experience Week Videos
    • Demo Day Videos
    • Digital Debrief
    • Future Summit 2023
    • Legends of the ARM Industry
    • Q&ARM Videos
    • Teaching Tech
    • Tech Bytes: A Guide to AI
    • Training Bytes
    • Web Bytes
    • You Wanted a Rule; You Got a Rule
  • Premium Content
    • Account Settings
  • Login
  • Register
No Result
View All Result
AccountsRecovery.net
Home Compliance

Senators Open Inquiry into Chase’s Alleged Resumption of Robo-Signing Credit Card Collection Affidavits

mikegibb by mikegibb
February 8, 2022
in Compliance
0
Daily Digest – July 14. Congress Lining Up To Repeal CFPB Arbitration Rule; Collection Lawyer Speaks Out After Being Sued By AG

A group of six Democrats on the Senate Banking Committee, including Chairman Sen. Sherrod Brown [D-Ohio] and Sen. Elizabeth Warren [D-Mass.] released a letter they had sent to JPMorgan Chase seeking information on the mega-bank’s credit card collection process, citing reports indicating that the company is robo-signing documents when making the decision to sue individuals for unpaid debts.

A copy of the letter can be accessed by clicking here.

Related posts

Daily Digest – December 2. Nebraska Collection Agency Settles FDCPA Case; District Court Rules For Industry In Envelope Suit

Pennsylvania Court Affirms Remote Testimony in Debt Collection Dispute

May 15, 2025
CFPB Logo

CFPB Pulls Plug on Data Broker Rule

May 15, 2025

The Senators submitted a list of questions and requests for additional details on the company’s credit card collection processes, specifically attempting to confirm whether the bank is making good on its statements that it performs quality checks on 100% of affidavits used in credit card debt collection lawsuits filed against consumers. The letter reminds the bank that it entered into a consent order with the Consumer Financial Protection Bureau back in 2015 that prohibits Chase from engaging in robo-signing and other debt collection practices that were alleged to be in violation of the Consumer Financial Protection Act. As part of that consent order, Chase agreed to stop collecting on more than a half-million credit card accounts, pay consumers $50 million in refunds, and $166 million in fines and penalties to the CFPB and Office of the Comptroller of the Currency.

That consent order expired in 2020 and the Senators allege that Chase has resumed the practice following the expiration of that order.

The questions asked of Chase by the Senators are:

  • Has Chase resumed the practice of robo-signing?
  • If so, does Chase believe that this practice is consistent with the CFPB’s consent order?
  • How many employees of Chase are dedicated to reviewing customer files to decide whether to pursue a lawsuit collecting on debt?
  • How many supervisory employees review decisions to submit a lawsuit?
  • How many employees are tasked with substantiating the action via the drafting and signing of an affidavit?
  • Do these employees have personal knowledge of the case?
  • What particular elements of a customer’s file are utilized in drafting the affidavit?
  • How much time does a staff member utilize to review a customer’s file and draft the affidavit to submit in support of a collections action?
  • How does Chase quality check the affidavits used in debt collection suits against credit card consumers?

The additional information requested by the Senators was:

  1. What types of hardship policies did Chase have in place in 2020 and 2021?
  2. Did Chase affirmatively tell every customer about its hardship policy and any opportunity to put collection on hold for those impacted by the pandemic?
  3. If yes, how were these policies and opportunities communicated to customers?
  1. How did Chase select people to sue during a pandemic?  How did it screen out those with financial hardship as a result of the pandemic?
  2. There is extensive evidence about racial disparities in debt collection and the disparate impact of the pandemic on black and Hispanic communities.  How does Chase ensure that its collection activity and collection lawsuits do not create racial disparities?
  3. How many lawsuits did Chase file against its credit card customers in 2019, 2020, and 2021?
  1. How many lawsuits ended in a default judgement?
  2. In how many lawsuits were defendants representing themselves, and what were those outcomes?
  3. In jurisdictions with higher standards of judicial review, what number of cases were rejected on evidentiary grounds?  Please provide this information on a state-by-state basis.
Tags: JPMorgan ChaseRobo-SigningSen. Elizabeth WarrenSen. Sherrod Brown
Previous Post

Bill Introduced in California to Expand Definition of Collection Agency Under State Licensing Law

Next Post

Judge Grants Motion for Judgment in Favor of Creditor Sued in FCRA Case

Next Post
Daily Digest – December 2. Nebraska Collection Agency Settles FDCPA Case; District Court Rules For Industry In Envelope Suit

Judge Grants Motion for Judgment in Favor of Creditor Sued in FCRA Case

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

RECOMMENDED NEWS

Getting to Know Chris Dunkum of First Collection Services

Getting to Know Chris Dunkum of First Collection Services

4 years ago
Daily Digest – December 10. Senators Urge FCC Not to Re-Classify Text Messages; Student Loan Debt Relief CEO Arrested Trying to Flee Country

Daily Digest – December 10. Senators Urge FCC Not to Re-Classify Text Messages; Student Loan Debt Relief CEO Arrested Trying to Flee Country

6 years ago
Judge Denies MTD in FDCPA SOL Case

Judge Denies Credit Repair Org’s MTD in Suit Filed by CFPB

4 years ago
New Job Listings This Week

22 Companies Seeking Collection Talent

2 years ago

Upcoming Events

Current Month

May, 2025

Don’t Miss Out – Get All the Important News and Events in Your Inbox
Loading

News

  • Compliance
  • Daily Digest
  • Debt Buying
  • Economy
  • General News
  • Getting to Know
  • Healthcare
  • Student Loans
  • Technology

Videos

  • Ask The Credit Reporting Expert
  • Behind The Curtain
  • Between The Briefs
  • Customer Experience Week Videos
  • Demo Day Videos
  • Digital Debrief
  • Future Summit 2023
  • Legends of the ARM Industry
  • Q&ARM Videos

Informational

  • Premium Content
  • Upcoming Webinars
  • Webinars Recordings
  • W.A.R.M. – Webinar Streaming Channel

Don’t Miss Out – Get All the Important News and Events in Your Inbox

Loading
  • Compliance
  • Daily Digest
  • Debt Buying
  • Economy
  • General News
  • Getting to Know
  • Healthcare
  • Student Loans
  • Technology

© 2025 All Right Reserved by Account Recovery

Welcome Back!

Login to your account below

Forgotten Password? Sign Up

Create New Account!

Fill the forms below to register

All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In
No Result
View All Result
  • Home
  • News
    • Compliance
      • FCRA
      • FDCPA
      • TCPA
    • Daily Digest
    • Debt Buying
    • Economy
    • General News
    • Getting to Know
    • Healthcare
    • Student Loans
    • Technology
  • Webinars
    • Upcoming Webinars
    • Webinar Recordings
    • W.A.R.M. – Webinar Streaming Channel
  • Jobs
  • Videos
    • Ask The Credit Reporting Expert
    • Behind The Curtain
    • Between The Briefs
    • Customer Experience Week Videos
    • Demo Day Videos
    • Digital Debrief
    • Future Summit 2023
    • Legends of the ARM Industry
    • Q&ARM Videos
    • Teaching Tech
    • Tech Bytes: A Guide to AI
    • Training Bytes
    • Web Bytes
    • You Wanted a Rule; You Got a Rule
  • Premium Content
    • Account Settings
  • Login
  • Sign Up

© 2025 All Right Reserved by Account Recovery

Are you sure want to unlock this post?
Unlock left : 0
Are you sure want to cancel subscription?
X