When making the decision to use commercial debt collection services, businesses should be choosy. Not only are you selecting a company that should be efficient in recovering what's owed to you, but your brand reputation is also at risk. The collections specialists will be speaking to your clients on your behalf. It's imperative that they're able to be a fair but authoritative representation of your company.
Here's a helpful guide to choosing the best commercial collection services.
Decide the Collections Services Needed
One of the first steps in choosing a debt collections partner is to determine the collections services you need. Some of the collections services available are:
- Accounts receivable management: The debt collections agency is assisting in the collection of receivables, generally due to a lack of resources, mergers and acquisitions, or other operational challenges.
- Bad Debt Recovery: When accounts are overdue and/or first-party follow-up hasn't recovered the account, bad debt recovery is a concerted professional effort to bring the account out of delinquency.
- Commercial Collections Litigation: If your client has pushed back on recovery efforts, is unreachable, or unwilling to pay, this collections service helps to prepare your file for litigation. The file will be reviewed for legal support and assigned to a team of lawyers for trial.
As a last resort, the litigation service often leads to negotiation or settlement so the case never makes it to court. Either way, it's important to choose a partner who has your back along the way.
Work with the Right Commercial Collections Partner
The best commercial collections services will protect your brand and your money. They will work to build trust with your company and hold themselves to a high standard. You can expect collections and accounts specialists with:
- High-quality customer service training
- Conflict resolution and de-escalation skills
- Industry research
- Audited call history and transparency
The right partner will work side by side with your team to handle your clients and your accounts with respect and professionalism.
At Enterprise Recovery LLC, we offer brand protection when we take on your accounts. Let us know how we can support your accounts receivable and commercial collections needs.
