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Thriving In Third Party Debt Collection: An Interview with John Bedard

PDC Flow

This year has seen vast, unexpected change for the credit and collection industry. What made you decide to focus your practice in financial services and more specifically in the debt collection industry? Our law firm employed a paralegal who was related to the president of a local collection agency. It was really by accident.

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How To Win Healthcare Outsourcing Business During COVID-19

PDC Flow

In 2019, an article from NPR covered healthcare outsourcing for collections, the practice of hospitals suing patients and the financial strain it may cause. Since the pandemic, there have been several more news stories on healthcare collection tactics, bringing up the ethics of whether or not they should be taking place. .

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Jimerson Birr Ranks Among Fastest Growing Law Firms in the Nation

Jimerson Firm

This is further validation that our collective mission to provide the highest level of legal service encourages a growth mindset not only for our attorneys, but for our entire firm.”. Since its formation in 2009, Jimerson Birr has expanded rapidly, capitalizing on Florida’s diverse economy and the vast talent that lives in the state.

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Technology Adoption: Lessons Learned from the Pandemic

PDC Flow

You can use digital solutions to streamline office processes, make payment collection more efficient and better serve consumers making payments. Offering digital tools your clients don’t have can also elevate you above your competition. Even before last year’s digital necessities, innovation was on the minds of many business leaders.

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10 Customer Experience Statistics For Accounts Receivable

PDC Flow

Third party collection clients depend on agencies to draw in and collect payments on their behalf. If you are offering a bad experience to their customers, clients are not likely to stay with you for long. If you are collecting on behalf of your own business, this statistic impacts you too. Positive CX: Statistics.

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8 ARM Industry Expert Predictions: Regulations, Consumer Preferences, and Electronic Communications

PDC Flow

Agencies across the country found themselves making the shift to remote workers , trying to keep up with state-by-state collection restrictions and dealing with other logistical issues caused by running a business during a pandemic. . Here is what several professionals from around the industry said they expect in the coming year and beyond.

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Why Every Lawyer And Client Should Be Fighting To Stop The "Meaningful Attorney Involvement" Doctrine From Spreading

FDCPA Defense

Few things are more fundamental in the law than the principle that a lawyer owes a duty of loyalty to the client, a duty to be vigorous advocate within the bounds of the law, and a duty to maintain the client’s confidences and preserve the attorney-client privilege. Clients expect this of their attorneys, as they should.

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